Jay Canady Email & Phone Number

Charleston, South Carolina Area

Charleston, South Carolina, United States

Savannah, Ga

Providing insurance and financial planning solutions to clients by evaluating their current financial stake and recommending products that help to protect their assets and achieve long-term financial goals and stability.Develop new business by working lead sources, prospecting with clients, establishing referral relationships with realtors, mortgage brokers and property managersImprove customer retention through customer contact initiatives and seeking to build relationship-based clienteleWork closely with the National Flood Insurance Program as a Direct Servicing Agent to provide our clients with access to flood insurance products provided by the Federal Emergency Management AgencyProcess bank loan applications practicing security measures for customer confidentiality and information protectionAnalyzing potential cross sell opportunities, processing new business applications and endorsements, scheduling and conducting insurance and financial review meetings with clients to assess risk and recommend productsCoordinate special projects and marketing campaign for our agency, managing social media and advertising

Savannah, Ga

Promoted to Location Manager position of a location at Savannah/Hilton Head International Airport. Fostered an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Managed all areas of the operation, which include rental counter, return area, service facility, maintenance, and several Fixed Based Operations.Improved customer satisfaction with implementation of standard of work for VSA work group. Reduced Vehicle and Equipment complaints by 15%Improved employee performance by redefining the standard of work for our CSR work group, followed up with continuous coaching to ensure success. Increased SRPD each month by as much as 42%Cultivated a work environment of teamwork and continuous improvement which has resulted in a profitable locationAwarded Bronze Customer Service Award for exceptional customer service

Savannah, Georgia Area

Exemplified positive teamwork and exceptional customer service while conquering the daily challenges of operating a Hertz Local Edition location and successfully completing the Hertz Management Training ProgramEstablished and improved relationships with downtown hotels which resulted in increased guest referrals and increased retail revenueMaximized profit margin by selling protection packages and up-selling customers to higher-priced services and ancillary productsFostered an environment of change from within to improve customer satisfaction and promote teamwork to tackle problems Achieved highest sales/service revenue SRPD in February 2011 for North Florida/South Georgia HLE region

The University Store

Planned and developed integrated marketing campaign for the Stores & Shops Division of Auxiliary Services including the main campus store, a satellite campus store, a printing store, an eye care store, and a snack/convenience storeCoordinated and implemented long-term marketing projects with a focus on special events management, public relations, advertising, and creating brand awareness.Created advertisements and other collateral for use online, in numerous print publications, and in various digital media outlets throughout the regionEstablished and improved partnerships with other campus departments to strengthen the brand of the store and to build on the relationship between the store and the university communityWorked closely with the Georgia Southern University Office of Marketing & Communications to develop, establish, and promote the university’s “True Blue” branding campaignCollaborated with the Office of Student Activities to plan and promote multiple campus-wide eventsDeveloped and managed multiple social media platforms to engage our customers, students, vendors, and employeesWorked closely with Apple to establish ourselves as an Official Campus Store and create continuity between the Apple brand Pioneered a change of thinking from within to transition from a ‘bookstore’ to a ‘campus store’ to promote growth in other market segments as textbooks become obsolete

The University Store

Supervised 20 + student employees, keeping them motivated and on taskResponded quickly and effectively to the needs of each individual customerProductively and efficiently receive and inventory merchandise

Statesboro, Ga

Informed customers of goods and services and accurately responded to their individual needs, offering them products and services that matched those needs