- Lead, council, and develop 10 highly motivated engineers and administrators.- Design, implement, and manage IT Infrastructures at 25 locations throughout the United States, Canada, and Mexico.- Designed and implemented IT Leadership Course to help develop strong leaders to help grow key employees of The Shyft Group.- Build and maintain the day-to-day operations of computer networks, to include wired,wireless, and VOIP.- Project Lead in complex Wide Area Network project to migrate all site-to-site technology toSD-WAN technology, requiring migration from DMVPN/EIGRP to OSPF. - Monitor network performance in order to make determinations if adjustments are needed.- Provide Level 2 and 3 support of wireless, wired, and VOIP network issues.- Create documentation and standard operating procedures in order to standardize ITNetworks throughout company.

- Currently DoD 8570.01-M, IAT level II Certified.- Obtained SECRET Security Clearance.- Obtained CompTIA's Security + Certification.- Currently working with a team in a Cisco VOIP project, migrating from an Avaya PBX system, involving 1200+ endpoints to 50 armories and installations throughout Michigan. - Currently designing and implementing a new Cisco wireless solution for the entire Michigan National Guard force.- Provide solutions, recommendations, and knowledge of Cisco Voice, Wireless, and Wired Networks.- Assist Satellite Operators on setup, initialization, and teardown of AN/TSC-208 or SIPRNIPR Access Point, Ka/Ku Band, Satellites.- Conduct trainings with peers, supervisors, and senior leadership as lead specialist inunit.- Designed SOP for unit on preparation, implementation, operation, and teardown ofsignal equipment.- Supervise, install, operate and perform unit level maintenance onmulti-functional/multi-user information processing systems, peripheral equipment, andassociated devices in mobile and fixed facilities.- Performs analyst and information assurance functions; constructs, edits, and testscomputer system programs.- Conduct data system studies and prepares documentation and specifications forproposals.- Operate and perform Preventive Maintenance Checks and Services (PMCS) on assignedvehicles and power generators.

- Specialized in Wi-Fi technology (802.11).- Designed wired and wireless network infrastructures.- Analyzed 2.4 GHz and 5.0 GHz spectrum to review interferers and possible rogue devices.- Conducted wireless site surveys to review overall coverage in the 2.4GHz and 5.0GHzfrequencies.- Worked with management on developing standards and processes to better streamlineand execute project tasks.- Designed Standard Operating Procedures (SOP) for company on configuring andimplementing wireless technologies.- Troubleshooted network performance issues and provide recommendations.- Conducted Network Administration tasks, such as modifying VLANs, adding switches,modifying firewall rules.- Obtained Cisco’s CCNA Wireless and Meraki’s CMNA certifications.

- Provided complex planning, design, implementation and maintenance of the County's enterprise network infrastructure.- Offered Layer 2 hardware and software support for over 1000 users in Kalamazoo County.- Researched ways to improve performance and provide recommendations to supervisors.- Wrote documentation on various devices and software.- Maintained configurations of Cisco switches, routers, and Wireless LAN Controller.- Monitored performance and availability using various Network Tools (OpenNMS SNMP Monitoring, Cisco Network Assistant, Net Stumbler, Speed Tests, Bandwidth monitoring, etc.) to over 220 nodes.- Developed and implemented network infrastructure (wired and wireless) for the new Gull Road Justice Center.- Project Leader in upgrading hardware and software to Kalamazoo County Dental Program.

- Worked on major national project cleaning records and changing configurations from acquired internet service providers.- Developed evaluation and performance tracking system to help leadership track and growteam.- Trained and evaluated new team members and provide recommendations to supervisor and executives.- Created documentation on procedures and FAQs to help streamline and increase productivity.- Consolidated, verified, and corrected customer, device, infrastructure and inventory records, using BMC Remedy It Service Management Software.- Configured and troubleshoot various network devices from RAD, Ciena, Cisco, Alcatel-Lucent, Calix, and Adtran to meet customer and business needs.

- Assisted customers of NetApp by diagnosing, reproducing, and fixing software and hardwareissues.- Resolved customer problems via the telephone (call center environment), WEB, Outlook, CiscoWebEx, SAP Ticketing System, or Auto-support (Automated E-mail response system).- Initiated, tracked, and resolved customer's technical issues and address them immediately orescalate the case to the appropriate level of support.- Placed on specialized team after training that handles business critical and emergency cases.

- Directly responsible for a staff of 14. Also, available to all employees store wide, requiring vastknowledge of every department.- Worked with outside vendors with training of upcoming products, product information, andsales techniques.- Mentor, coach, and evaluate employees through their career.- Became the first Technology Team Leader for the Daytona Beach location.- Developed standards that drove cellular sales to reaching top 5 in state of Florida.- Install and Troubleshoot Computers, Printers, TVs, and Networks for customers.- Assisted members of Sam's Club by offering knowledge, recommendations, and advice in TVs,computers, mobile solutions, and peripherals.

- Provided knowledge, recommendations, and advice to customers on computers, personaldigital assistants, and accessories.- Assisted customers with installation, troubleshooting, and enhancing performance of desktopcomputers, laptops, and peripherals.

- Collected, recorded, and evaluated information pertinent to location of enemy weapons foruse by friendly artillery, using chronograph, gun direction computer, fire direction computer,and other fire direction equipment. - Deployed to Baghdad, Iraq in support of Operation Iraqi Freedom II .- Obtained “Secret” security clearance.- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.- Considering the relative costs and benefits of potential actions to choose the most appropriate one.- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

- Prepared food, while meeting quality standards, for customer orders- Monitor product inventory and suggested replenishment when necessary