Jayce Ross Email & Phone Number

American Fork, Ut, Us

Holladay, Utah, United States

Salt Lake City Metropolitan Area

Lehi, Ut

Lindon, Ut

Manual exploratory testing of RainFocus application. Created and executed test plans and test cases for multiple teams. Assure quality by communicating with developers and project managers on the needs of our clients. Led the QA efforts on a scrum team that implemented new strategies and excelled in creating new features that has helped push the software toward a SaaS product. Worked with other QA in the company on best practices and communicated new technologies to better… Show more Manual exploratory testing of RainFocus application. Created and executed test plans and test cases for multiple teams. Assure quality by communicating with developers and project managers on the needs of our clients. Led the QA efforts on a scrum team that implemented new strategies and excelled in creating new features that has helped push the software toward a SaaS product. Worked with other QA in the company on best practices and communicated new technologies to better organize and work more efficiently. Show less

Riverton, Ut

• Create and Execute Test plans and test cases for multiple products. Assure quality and functionality in these products and a good customer experience. Publish and maintain magazines and other content to mobile app and website. • Reviewed and validated functional specifications, use cases, and business rules. • Defined and implemented processes for increasing the quality of those products which resulted in a 25% decrease in defects during the testing cycle. • Increased… Show more • Create and Execute Test plans and test cases for multiple products. Assure quality and functionality in these products and a good customer experience. Publish and maintain magazines and other content to mobile app and website. • Reviewed and validated functional specifications, use cases, and business rules. • Defined and implemented processes for increasing the quality of those products which resulted in a 25% decrease in defects during the testing cycle. • Increased application test coverage by 5% by optimizing and introducing new test cases. Show less

Best Buy American Fork

• Ensured positive customer experience by proactively managing and growing customer relationships• Increased revenue by reinforcing contractual agreements and negotiated out of scope fees from self-created statements of work.• Organized project teams delivering value to customer base by providing excellence of service.• Increased repair efficiency by 60%, increased repair turn time by 80%.• Helped analyze revenue, customer satisfaction, repair time, and employee training to… Show more • Ensured positive customer experience by proactively managing and growing customer relationships• Increased revenue by reinforcing contractual agreements and negotiated out of scope fees from self-created statements of work.• Organized project teams delivering value to customer base by providing excellence of service.• Increased repair efficiency by 60%, increased repair turn time by 80%.• Helped analyze revenue, customer satisfaction, repair time, and employee training to improve customer and employee satisfaction.• Top 5 store wide in customer service and sales revenue per hour for 3 years.• Top 10 in the company (Best Buy) in Net Promoter Score (Customer Satisfaction Survey) for 2 years. #1 Overall in 2015 Show less

• Inform merchants about PCI compliance, customer relations, enroll/sale services. • Provide tech support for merchants using VoIP terminals, assist in finding IP addresses to scan to ensure secure transmission of credit card data. • Top 5 sales consultant every month for 2 years.

Wait tables, interact with customers. Clean Restaurant.