Jaycee Morrison Email and Phone Number

Greet and check-in patientsAnswer phone inquiries and triage calls, directing messages to appropriate recipients when neededSchedule and confirm appointmentsContact and schedule incoming referrals patientsPrepare and maintain electronic chartsSend and monitor return of requests for medical clearanceCoordinate off-site hearing aid clinics and eventsDevelop and publish social media contentCompose and mail personalized letters to patients, including birthday congratulations, thank you, and sympathy cardsSupport the Office Manager and clinical staff with various administrative tasks and projects

Provided detailed updates on order status and tracking informationProcessed cancellations and returns for eligible itemsAssisted customers in reporting issues with received items and processing chosen resolutionInvestigate billing information to answer inquiries about all charges, paid prices, and return refund amounts or delaysDe-escalated customers by providing empathy and relaying solutions for order delays, complications, damage, or overall unintended experienceSeamlessly navigated through various systems simultaneously to ensure quick and efficient service to customersConsistently met and exceeded KPIs

Resolved customer questions or concerns in person, on virtual chat, and over the phoneScheduled and confirmed appointmentsConfirmed order pick-up datesProcessed take-sales and special orders for customersManaged walk-ins simultaneously with scheduled appointmentsManaged Welcome Desk to ensure an equal distribution of customers and overall organization for stylists, CSRs, and managersEnsured quality experience for customers

Answered customer questions in person and over the phoneGreeted and seated customers in the proper, designated area Scheduled reservationsManaged wait times and waitlistResolved minor customer concerns