As a Claims Representative, I handle complex and challenging auto claims with a high level of professionalism and efficiency. I have a 6-20 Adjuster license from the Florida Department of Financial Services, which enables me to assess the company's liability and negotiate fair settlements with policyholders and claimants.With over nine years of experience in claims resolution and customer service, I have developed strong analytical, communication, and problem-solving skills that allow me to resolve disputes, conduct thorough investigations, and ensure customer satisfaction. I also have a proficiency in Salesforce and Excel, which I use to monitor, document, and report on claims activities and outcomes. My goal is to deliver exceptional service and value.