Jay-Cee O'Brien Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

-Freelance role-Generated leads, pitched, presented and negotiated with prospective clients to secure contracts.-Account managed: developed strong relationships with customers, connected with key business stakeholders and prepared reports.

-Developed and implemented an events programme based on customer retention and loyalty called ‘Zapp Social Sessions’, which saw an average post-event revenue increase of 5%. Customers could win tickets via in-app competitions to enjoy interactive events such as cooking workshops and fitness classes. Always ensuring every customer eventuality was considered i.e. through offering vegan and non-alcoholic options.-Pitched, planned and delivered events for high-profile clients including a London Fashion Week event for 150+ attendees. Oversaw cross-team collaboration to ensure all employees were aligned.-Worked with budgets ranging from £5k-£70k, always promising maximum effectiveness for minimal cost. Importance of sustainability and customer obsession covered in all projects embarked on.-Cross regional collaboration with Amsterdam and Paris offices to deliver events in respective cities.-Managed weekend activation teams to ensure maximum brand awareness and customer acquisition through mass-sampling and placing teams in high footfall areas. These activations achieved an average of 1000 app downloads per day-Partnered with reputable brands including Chelsea Football Club, Wireless Festival and Belvedere Vodka. Built strong relationships with stakeholders to form mutually beneficial contracts involving events, activations and deliverables. I managed brand awareness motivated activations at CFC game days whereby attendees played interactive games to win Zapp related prizes.-Budget forecasting, data assessment and project reports.

-Organised and managed sensitive data input into numerous Excel sheets in order to retrieve and deliver key information.-Scheduled and coordinated virtual and in-person meetings, travel and appointments for employees and clients.-Communicated with stakeholders via mail and telephone. Sent 30+ emails daily, demonstrating proficiency in written communication and attention to detail.-Created an efficient workspace by proactively anticipating office needs.

Paris, Île-De-France, France

-Acted as a translator and mediator between English, French and Spanish clients and employees.-Looked after high profile guests in a sensitive and discrete manner. -Welcomed guests as they arrived at the hotel, ensuring maximum comfort and satisfaction with customer obsession at the heart of every task. Educated new arrivals on the surrounding area in Paris.-An invaluable experience for my confidence in using French & Spanish in a more casual environment.

Madrid, Spain

-Supported events planning and marketing for a luxury destination wedding agency in Madrid.-Translated blog posts and articles from English to Spanish and vice versa.-Created budget proposals and pitched them to Spanish clients via telephone and email.-Negotiated with suppliers to ensure highest quality and lowest cost resources.-Managed several social media accounts.

Madrid, Spain

-Encouraged young Spanish children to learn basic English.-Taught English to my Spanish colleagues through regular quizzes and interactive games. This also acted as a team building activity which enabled me to form relationships.

Wimbledon, London

Bachelor'S Degree, Ba French And Spanish, 2:1

Education record

(I)GCSE’s, A-Level’s and EPQ House Captain - 2015/2016 Prefect - 2015/2016