Jayce Ng Email & Phone Number

Singapore

Took some time off to clear my mind, have a change of environment to embrace new changes and work on my mental and physical health through travelling and hopping on to my hobbies such as hiking, going back to the gym and trying out pilates so that I can get back into reality with a better state of mind and a stronger mentality to take on new challenges!

San Francisco, California, Us

Sojern (www.sojern.com) provides digital marketing solutions for the travel industry. Powered by artificial intelligence and traveler intent data, Sojern activates multi-channel marketing solutions to drive direct demand. More than 10,000 hotels, attractions, tourism boards and travel marketers rely on Sojern to engage and convert travelers around the world.Responsible for digital advertising campaigns across APAC and EMEA regions in supporting the implementation, monitoring and optimization—if necessary, primarily in the travel industry. This encompasses collaboration with internal teams in timeline management, performance metric monitoring, troubleshooting, and campaign reporting to ensure timely, accurate, and efficient delivery aligned with client objectives and budgets.

New York, New York, Us

Located in the heart of Singapore’s tech hub, Storm3 is the leader in Global HealthTech Recruitment, connecting organisations with the talent to drive their mission. We’re able to connect the best talent in HealthTech by continually networking with both highly skilled professionals and innovative clients.

Responsible for creating advertising campaigns, pricing strategies and targeting the demographic data of their target audienceDevelop, implement, and track marketing programs such as email, social media, or digital campaigns, and eventsCollaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing initiativesAnalyze and report on the performance and efficiency of campaignsConduct market research and analyze trends to identify new marketing opportunitiesDevelop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are metWrite, proofread, and edit creative and technical content across different mediumsWork with external agencies and vendors to execute marketing programs

Responsible for daily operations for two brands across Qoo10, Shopee & Lazada e-marketplaces which include but not exhaustive to listing products, on-site visibility, traffic generation, inventory availability, order management & after-sales service (customer recovery).Liaise and work closely with KAMs and other brand stakeholders to ensure smooth execution in day-to-day operations include managing the entire process from order placement to after-sales service.Manages and work closely with international customer service officer(s) to ensure customer feedbacks/enquiries/complains are well responded to timely with the correct message.Plan, develop and manage monthly marketing plans, in synchronisation with e-commerce platforms marketing calender to increase sales include e-commerce channel optimization to drive traffic. Executing of promotions by setting up mechanics and submissions into e-marketplaces – perform hygiene checks to ensure campaigns are rightly set up.Provide analysis and recommendating changes to improve performance and operation workflow so as to achieve optimal results. Analyzing data collection to help identify new ecommerce trends and opportunities for business growth and opportunities to excel and exceed sales objectives and revenue targets.Responsible for understanding e-Commerce platforms' monthly, weekly, and daily performance from data extraction on seller centers.Content creation (ideation & copywriting) across two brands for two e-marketplaces, for example, Shopee Feed, Shopee Highlights, LazFeed, Chat Broadcast Messages, etc.Study competitors' marketing strategies & display visualisation content across platforms to provide daily, weekly updates and action pointers on our own site.Assist in events and any other ad-hoc project or tasks as required.

Hong Kong, Hong Kong Sar, Hk

- Perform key customer service duties that include greeting, smiling, making initiatives to speak to customers, and achieving to provide the best customer experience as per company service standards.- Offer product knowledge and advice on measurements and sizing guides to best suit their needs - Introduce suitable new products to enhance of shopping experiences- Provide a seamless shopping experience and ensure that all merchandise is available in all colors, sizes, and quantities on the floor- Practice basic understanding of visual merchandising- Prepare and upkeep a clean shopping environment on the floor and in the fitting rooms- Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock take exercises- Cashiering duties using the POS system to process payments- Work with the store manager to drive store sales performance - Occasionally act as a floater- take up multiple roles in areas that require more manpower and/or assistance- Maintaining up-to-date knowledge of deals and promotions offered- Provide assistance, guide and/or train newcomers.

• Worked under the Mass Communication department and assist theAdvertising & Promotion department• Review promotional emails and other marketing collaterals• Assist in the creation of written and image content creation • Involved in media tasting, product display and photography • Participate in marketing brainstorming sessions• Set up and organising facilities for events such as decor, setting tables and chairs, reception, participant lists, price labels and product display. • Gather information and conduct outbound calls/emails with suppliers/clients • Handling inbound and outbound calls/emails regarding customer inquiries.• Responding and forwarding emails to respective departments. Directingonline and phone call reservations to respective outlets. Follow-ups ofemails, phone calls, if necessary• Compiling reviews from online platforms such as Trip Advisor and GoogleReviews• Record and key customer satisfaction ratings gathered from the system upon retrieval from the supervisor, into excel sheets to create charts and figures for report presentations• Prepare report presentations for department meetings• Update/record invoices into the system• Ad-hoc research, document preparation, printing, and other duties assigned

- Perform key customer service duties that include greeting, smiling, making initiatives to speak to customers, and achieving to provide the best customer experience as per company service standards.- Offer product knowledge and advice on measurements and sizing guides to best suit their needs - Introduce suitable new products to enhance of shopping experiences- Provide a seamless shopping experience and ensure that all merchandise is available in all colors, sizes, and quantities on the floor- Practice basic understanding of visual merchandising- Prepare and upkeep a clean shopping environment on the floor and in the fitting rooms- Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock take exercises- Cashiering duties using the POS system to process payments- Work with the store manager to drive store sales performance - Occasionally act as a floater- take up multiple roles in areas that require more manpower and/or assistance- Maintaining up-to-date knowledge of deals and promotions offered- Provide assistance, guide and/or train newcomers.

Singapore, Sg

- Perform key customer service duties that include greeting, smiling, making initiatives to speak to customers, and achieving to provide the best customer experience as per company service standards.- Offer product knowledge and advice on measurements and sizing guides to best suit their needs - Introduce suitable new products to enhance of shopping experiences- Provide a seamless shopping experience and ensure that all merchandise is available in all colors, sizes, and quantities on the floor- Practice basic understanding of visual merchandising- Prepare and upkeep a clean shopping environment on the floor and in the fitting rooms- Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock take exercises- Cashiering duties using the POS system to process payments- Work with the store manager to drive store sales performance and work towards hitting KPIs- Maintaining up-to-date knowledge of deals and promotions offered

Bachelor'S Degree, Marketing

Marketing

Higher National Diploma, Consumer Merchandising/Retailing Management