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Jen Chieh Chen Email & Phone Number

Gofer at FamilySearch
Location: Taipei, Taipei City, Taiwan, Province Of China 5 work roles 2 schools
1 work email found @familysearch.org LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@familysearch.org
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Current company
FamilySearch
Role
Gofer
Location
Taipei, Taipei City, Taiwan, Province Of China
Company size
1077 employees

Who is Jen Chieh Chen? Overview

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Quick answer

Jen Chieh Chen is listed as Gofer at FamilySearch, a company with 1077 employees, based in Taipei, Taipei City, Taiwan, Province Of China. AeroLeads shows a work email signal at familysearch.org and a matched LinkedIn profile for Jen Chieh Chen.

Jen Chieh Chen previously worked as Help Operations Supervisor at Familysearch and Tier 3 Support Sr. at Familysearch. Jen Chieh Chen studied at Byu-Pathway Worldwide.

Company email context

Email format at FamilySearch

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*@familysearch.org
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AeroLeads found 1 current-domain work email signal for Jen Chieh Chen. Compare company email patterns before reaching out.

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Profile bio

About Jen Chieh Chen

• 15 years of experience in the technical support both on-site and call center• 8 years as a technical support call center supervisor• Managed a team with 20 technical supports • 3 and half years of experience in software quality assurance• Succeed to launch 11 enterprise products for customers• 8 years of experience in training and coaching a team• Full of passion for new technology• Increase customer support satisfaction

Listed skills include Troubleshooting, Windows, Testing, Quality Assurance, and 27 others.

Current workplace

Jen Chieh Chen's current company

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FamilySearch
Familysearch
Gofer
salt lake city, utah, united states
Website
familysearch.org
Employees
1077
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Company profile
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5 roles

Jen Chieh Chen work experience

A career timeline built from the work history available for this profile.

Help Operations Supervisor

Current
Familysearch

Taiwan

  • Recruiting, Training, and Managing missionaries and volunteers in Asia
  • Organized a team with 20 missionaries and volunteers to support our customer
  • Provided technical support for 14 countries and 82 family history centers in Asia
  • Resolved the customer case in 48 hours
  • Submitted the FamilySearch bug, issue, and problem to the engineering department
  • Transferred new technology to front-line customer support
Apr 2020 - Present

Tier 3 Support Sr.

Familysearch

Taiwan

  • Provided technical and software support to 800+ Tier II support agents, 4+ million users, and 4500 family history centers worldwide
  • Created concise knowledge entries for 800+ agents throughout the organization to aid them with accurate case resolution
  • Direct support of software feedback to recommend improvements and remove defects across 45 software products
Feb 2007 - Apr 2020

Quality Assurance Engineer

Trend Micro
  • Created and executed test cases including functionality tests, boundary tests, force error tests, volume tests, stress tests, and performance tests.
  • Performed all types of test cases to cover 95% of the code.
  • Setup and maintained Red Hat and SuSE Linux for the testing environment
  • Setup and maintained Microsoft Exchange system environment (2000 and 2003) for testing environment
  • Setup and maintained Microsoft Live Communication Server (2003 and 2005) for testing… Show more
  • Setup and maintained Microsoft Live Communication Server (2003 and 2005) for testing environment.
Jun 2005 - Jan 2007

Senior System Engineer

Hwacom Systems Inc.
  • Technical support for Chunghwa Telecom Media On Demand system
  • Technical support for Set Top Box Pace(http://www.pace.co.uk) IP420/DSL4000
  • Worked with Pace engineers to resolve Set Top Box issues in Chunghwa Telecom(fixed and deployed new IP420 firmware to 300 thousand of online users many times)
  • Maintained and troubleshooter the set-top box servers(Solaris 8)
  • Helped to win the bid Set Top Box for the Chunghwa Telecom Media On Demand system(NT$ 200 Million)
  • Trained… Show more
Feb 2004 - Jun 2005

Quality Assurance Engineer

Trend Micro
  • Early defect detection to find software problems before coding;
  • Created test cases to cover 95% of the code;
  • Acted as a real customer to improve the software quality;
  • Managed different real-world environments to test software;
  • Shared testing skills with team members.
  • Created multiple Exchange(5.5 and 2003) mail server environments for testing.
Apr 2002 - Feb 2004
Team & coworkers

Colleagues at FamilySearch

Other employees you can reach at familysearch.org. View company contacts for 1077 employees →

JB Jerry Barrett Jerry Barrett Colleague at Familysearch Salt Lake City, Utah, United States, United States View → SV Sofía Veloso Ríos Sofía Veloso Ríos Colleague at Familysearch Concepcion, Biobío Region, Chile, Chile View → SV Sokly Vann Sokly Vann Colleague at Familysearch United States, United States View → WP Whitney Peterson Whitney Peterson Colleague at Familysearch Salt Lake City, Utah, United States, United States View → SE Spencer Ewert Spencer Ewert Colleague at Familysearch Ozark, Missouri, United States, United States View → NP Nunzia Palmieri Nunzia Palmieri Colleague at Familysearch Salt Lake City Metropolitan Area, United States View → JK Jacqueline Kanyuck Jacqueline Kanyuck Colleague at Familysearch Provo, Utah, United States, United States View → EL E Lewis Lockhart E Lewis Lockhart Colleague at Familysearch Springville, Utah, United States, United States View → R( Rajaratnam (Peter) Bushi Rajaratnam (Peter) Bushi Colleague at Familysearch Hyderabad, Telangana, India, India View → FG Fernand Gbangbo Fernand Gbangbo Colleague at Familysearch Abidjan, Abidjan, Côte d'Ivoire, Côte d'Ivoire View →
2 education records

Jen Chieh Chen education

FAQ

Frequently asked questions about Jen Chieh Chen

Quick answers generated from the profile data available on this page.

What company does Jen Chieh Chen work for?

Jen Chieh Chen works for FamilySearch.

What is Jen Chieh Chen's role at FamilySearch?

Jen Chieh Chen is listed as Gofer at FamilySearch.

What is Jen Chieh Chen's email address?

AeroLeads has found 1 work email signal at @familysearch.org for Jen Chieh Chen at FamilySearch.

Where is Jen Chieh Chen based?

Jen Chieh Chen is based in Taipei, Taipei City, Taiwan, Province Of China while working with FamilySearch.

What companies has Jen Chieh Chen worked for?

Jen Chieh Chen has worked for Familysearch, Trend Micro, and Hwacom Systems Inc..

Who are Jen Chieh Chen's colleagues at FamilySearch?

Jen Chieh Chen's colleagues at FamilySearch include Jerry Barrett, Sofía Veloso Ríos, Sokly Vann, Whitney Peterson, and Spencer Ewert.

How can I contact Jen Chieh Chen?

You can use AeroLeads to view verified contact signals for Jen Chieh Chen at FamilySearch, including work email, phone, and LinkedIn data when available.

What schools did Jen Chieh Chen attend?

Jen Chieh Chen studied at Byu-Pathway Worldwide.

What skills is Jen Chieh Chen known for?

Jen Chieh Chen is listed with skills including Troubleshooting, Windows, Testing, Quality Assurance, Linux, Technical Support, Customer Service, and Microsoft Office.

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