• Used CRM daily to benefit business process and manage workflows and approvals• Supported customers with basic technical support for current and past software releases• Assisted clients with general support for hardware, peripherals, network connections, and external software• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length• Data Loader, Workflow and Approvals• Creative problem solving

• Junior Salesforce Consultant with experience in Salesforce.com CRM that includes Administration, Configuration, Implementation, Development, and Support activities. • Experience in designing, developing, and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules. • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports, and Dashboards.

Directed team size of roughly 6In-store retail and online storeCooperated closely with the marketing team to develop concepts and mockups on multiple projects Worked independently and as part of 3 cross-functional teams on conceptualizing website design and optimizationCollaborated with internal design and development resources to implement scalable front-end templates and design modulesAssisted the creative team in developing a visually appealing websiteDeveloped landing page functionalities and featuresAddressed any design issues that arose

• Worked with board members, skilled volunteers, and staff to communicate and implement strategic goals within our community• Planned, designed, and executed trips, work with NGOs, multi-day events, and local events for hundreds of students. Role included speaking, coordinating other staff and volunteers, developing curriculum, logistics, creating schedules, communication, training, and leading events as a whole.• Create new initiatives and fundraising events. Work included recruiting and organizing staff/volunteers, implementing strategic initiatives, and regular communication through multiple mediums.• Managed and developed an annual budget of $180,000+ for social initiatives, programming, and individual events that exceeded $95,000 (through registered events). • Led multiple weekly engagements with adult and youth for learning and formation.