Jay Cropper Email & Phone Number

United States

United States

• Analyzed sales productivity metrics in collaboration with Sales Operations, identifying areas for improvement.• Established measurable metrics and objectives for sales enablement, resulting in an 18% increase in sales productivity.• Mapped the sales process to customer buying journeys, optimizing skills, processes, and tools.• Developed a Sales Enablement roadmap, driving a 12-18% growth in sales professionals' effectiveness.• Implemented role-specific sales playbooks, continuously updated based on feedback• Co-created a development program for frontline managers to enhance their leadership skills and effectively enable their sales teams.• Rolled out a comprehensive onboarding program with a structured curriculum, resulting in a 26% reduction in ramp-up time for new hires.• Established a sales competency and assessment framework in collaboration with sales leadership and HR, enabling data-driven talent development initiatives.• Conducted Sales Tech Stack trainings (e.g., Zoominfo, Linkedin Sales Navigator, Vidyard), increasing tool usage stats by 86% and improving lead generation efficiency.• Implemented a Sales Enablement Platform (Seismic/Lessonly) enhancing efficiency and resulting in a 12% reduction in sales process duration.

United States

• Spearheaded recruitment, onboarding, and training initiatives, fostering a high-performance culture that consistently surpassed goals.• Motivated SDRs to surpass targets through personalized coaching and inventive incentives, resulting in a 30% increase in lead generation.• Monitor and refine lead processes, continuously optimizing SFDC, Pardot• Collaborated closely with sales teams to optimize pipeline creation and facilitate seamless lead handoff, resulting in a 60% increase in pipeline efficiency.• Proactively identified target accounts and prospects, effectively pitching Bodhala's solutions, resulting in increased qualified prospect appointments• Analyzed data to identify actionable trends and insights, providing valuable guidance to senior leadership and contributing to informed decision-making.

Remote

• Learned, created, and executed proven processes to generate new sales opportunities in the Mid to enterprise B2B markets.• Strategized with top-producing sales managers to develop effective sales strategies.• Engaged executives in targeted prospect accounts, orchestrating discussions about their business needs.• Managed and maintained a new sales pipeline of interested prospects.• Leveraged CRM tools to prospect into specific geographic territories.

Raleigh-Durham, North Carolina Area

• Managed both outbound and inbound prospecting efforts, specifically targeting C-Level Executives in the B2B space, effectively pitching Avalara's offerings.• Developed extensive product knowledge and effectively communicated Avalara's offerings.• Implemented creative follow-up strategies to nurture leads, resulting in increased conversion rates.• Successfully drove customer participation in events and webinars, showcasing Avalara's value proposition • Consistently achieved monthly quotas of qualified opportunities and sales, exceeding targets by 15-20% on average.• Documented and maintained Avalara's SDR Buyer Persona Guide, ensuring alignment with target audience needs and preferences.• Played a pivotal role in training and mentoring new hires, developing call scripts and templates • Implemented motivational challenges and contests, resulting in a 10% increase in sales performance and team morale.• Led roundtable discussions on overcoming objections, sharing best practices and strategies that contributed to improved objection-handling proficiency across the team.• Recognized for outstanding performance in the SDR Millionaire's Club and Sales Quality Club, demonstrating consistent achievement and dedication to excellence.

Raleigh-Durham, North Carolina Area

•Provide unparalleled customer service and enrichment to the mobile lifestyles primarily for our iOS customers.•Delight our customers by listening attentively to their needs, reaching agreement about their issue and driving it to a resolution.•Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach•Educate customers about Apple’s support options, online tools, and self-help or tutorial training resources•Communicate positively with team members, customers, and other partners – always remembering, that you represent the Apple brand.

Fort Lauderdale, Fl

• Spearheaded a team of 9-11 newly hired associates by building enthusiasm and adapting feedback to help them grown into full sales closing roles. • Recognized for superior leadership as a three-time “Employee of the Month” honoree.• Inspired team performance daily using proven behavioral-based coaching, motivation and management methodologies. • Listened to Sales Calls and provided weekly score cards for weekly 1-on-1 Coaching Sessions • Actively monitored key performance metrics of sales team, identified challenged and created new solutions by applying proven problem-solving techniques. 93% Promotion Rate for New Hires to Full Sales Roles

Miami/Fort Lauderdale Area

• Exceed customer expectations by effectively providing accurate information• Establish customer’s approvals by entering information to confirm pricing• Maintain weekly sales goals• Ability to develop rapport and demonstrate a caring attitude• Excellent data entry, MS Word and internet navigation skills Super Closer Awards- June, July, August, October 130% Exceeded Sales Quota June 2013145% Exceeded Sales Quota July 2013 116% Exceeded Sales Quota August 2013 152% Exceeded Sales Quota October 2013 Promoted to a Sales Training Manager

Bachelor'S Degree, Criminalistics And Criminal Science

Criminal Justice, First Year-Dual Enrollment Program

Education record