Jayvincent Diwa Email & Phone Number

Oshawa, Ontario, Canada

• Troubleshooting, diagnosing and resolving issues with ERP applications, network connectivity, local and networked printers and barcode scanners and providing first/second level support• Perform support/incident resolution as priority and ensure that all Service Level Agreements (SLA) and Operating Level Agreements (OLA) targets are reached• Assists end users onsite/remotely on their technical needs throughout several locations in Canada using TeamViewer and WatchGuard VPN.• Experienced in Active Directory and managing Windows Servers 2008/2012/2016.• Proficient in Microsoft Exchange Admin Center and MS Office 2010/2013/365.• Intercommunicate with vendors and other IT personnel for problem resolution.• Managing backups with VEEAM Backup & Replication.• Basic management of Forcepoint Security Manager for data security such as allowing/blocking certain domains.• Basic management of WatchGuard Firewalls through several locations in Canada.• Proficient in Microsoft Exchange Admin Center and MS Office 2010/2013.• Managing users in Mitel Connect Director as our VoIP system such as creating extensions, delegating workgroups/memberships and onsite configuration of desk phones.• Basic experience in vSphere client such as creating snapshots and host management.• Basic Sentinel One management such as keeping endpoints up to date and secure.

Pickering Town Center

Ensured the smooth operation of the restaurant. Tasks included scheduling, handling cash, managing financial controls, and maintaining supplies.Trained, coached and developed staff; ensured all staff followed health, safety and security procedures.Ensured a high level of customer satisfaction by resolving complaints.