Customer Service Sales Representative
Norfolk, Virginia, United States
My job duties at Life Protect included-Handled Customer Inquiries: Managed inbound calls from customers, delivering precise and satisfactory responses to their questions and concerns to ensure high levels of customer satisfaction.-De-escalated Customer Issues: Addressed and resolved customer complaints and concerns with patience and professionalism, employing conflict resolution techniques to restore customer satisfaction.-Conducted Outbound Calls: Reached out to clients and… Show more My job duties at Life Protect included-Handled Customer Inquiries: Managed inbound calls from customers, delivering precise and satisfactory responses to their questions and concerns to ensure high levels of customer satisfaction.-De-escalated Customer Issues: Addressed and resolved customer complaints and concerns with patience and professionalism, employing conflict resolution techniques to restore customer satisfaction.-Conducted Outbound Calls: Reached out to clients and customers to inform them about new products, services, and policy updates, effectively communicating value propositions and updates.-Provided Technical Assistance: Guided customers through troubleshooting processes, site navigation, and the use of products and services, ensuring a smooth and user-friendly experience. Show less