•Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.•Identified and resolved unauthorized, unsafe or ineffective practices by inspecting operational system.•Partnered with vendors and suppliers to effectively manage and budget and inventory. Maintained constructive client and vendor relationships. •Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in… Show more •Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.•Identified and resolved unauthorized, unsafe or ineffective practices by inspecting operational system.•Partnered with vendors and suppliers to effectively manage and budget and inventory. Maintained constructive client and vendor relationships. •Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for employees.•Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.•Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork each week, month & quarter. Show less

•Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.•Overseeing and directed all dispatching, routing and tracking of 35 fleet vehicles.•Provided training to contract development teams on proper responses and areas of flexibility within contracts.•Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.•Devised, deployed and monitored processes to boost… Show more •Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.•Overseeing and directed all dispatching, routing and tracking of 35 fleet vehicles.•Provided training to contract development teams on proper responses and areas of flexibility within contracts.•Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.•Devised, deployed and monitored processes to boost long-term business success and KPI to increase profit levels.•Conducted performance reviews each quarter, offering praise and recommendations for improvement during appraisal.•Developed and implemented daily operations plans such as response routes, employee assignments and promotional strategies.•Directed day-to-day operations focused on attainment of key business metrics, KPI's, continuous improvement initiatives.•Developed and maintained relationships with LTA Singapore and vendors, suppliers through continual communication. Show less

•Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support the operations. •Prepared variety of different written communications, reports and documents to ensure smooth operations.•Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.•Developed and executed full-scale safety plan in case of emergency incidents and personally trained all… Show more •Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support the operations. •Prepared variety of different written communications, reports and documents to ensure smooth operations.•Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.•Developed and executed full-scale safety plan in case of emergency incidents and personally trained all supervisors on outlined procedures. Show less

•Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. •Control Room Operations, dispatching and monitoring. •Worked with 20 clients in control room to understand needs and provide excellent service.•Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Attained 95%, or above KPI numbers.•Oversee, managed and control a 24*7 active fleet of 35 trucks.

•Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve 110% of sales goals. 10-15% Overachieved targets by increasing sales for consecutive two quarters.•Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures for team members.•Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.•Proved… Show more •Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve 110% of sales goals. 10-15% Overachieved targets by increasing sales for consecutive two quarters.•Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures for team members.•Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.•Proved successful working within tight deadlines and fast-paced atmosphere.•Offered friendly and efficient service to all customers, handled challenging situations with ease. Show less