Jay D. Email & Phone Number

• Manager of three departments with staff of 30
• Increased revenue from $8 Million to $12 Million over four years
• Grew customer participation for key services by 30% - 40%
• Held P&L responsibility for $11 Million
• Created strategies and plans to drive new business development for supported software and solutions
• Developed integration solutions between different data sources for data flow automation

• Manager of Student Services team with staff of 12
• Transformed team culture to increase productivity and customer satisfaction rate with 91% 8-hour resolution SLA.
• Explored new business avenues and brought on new services. Increased yearly revenue by over 18% and raised participation in our services by over 20%.
• Project manager of various transformation projects for different districts, mainly focused on integrations.

• Project Manager of PMO, aligned strictly IT infrastructure and application teams.
• Accomplished successful close for an acquisition worth $1.2 Million. Identified gaps and created initial TSA document for business and legal use. Coordinated across, operations, IT integration, applications.
• Leading IT perspective of $2.4 Million project for new call center. Managing IT resources, staff and budget to ensure all aspects are on schedule.
• Project manager of DR plan restructure project. Working with various teams to identify risk, vulnerabilities and points of failures to strengthen business continuity plans.

Danbury, CT

• Part of the North American Business Divestiture team, working with new buyers of various GE Capital businesses. Helping the buyers define the best integration strategies and methods to ensure the smoothest transition.
• Lead Project Manager for two major divestitures across North America. Assisted and Mentored other PMs on five additional divestitures.
• Led and managed all IT transitional action items including data and employee transfer to new buyers. Created and led integration plans with buyers ensuring all legal agreements were met between buyers and GE.
• Delivered 15 out of total 26 closes across GE Capital on time while balancing very aggressive and floating timelines with the timespan of 9 months.
• Increased buyer success rate of data integration by holding information sessions with application teams to understand data artifacts. Resulting in 60% reduction of follow up items after close.
• Generated and presented at Data Governance meeting and submitted all project requests in timely fashion resulting in 99% first time governance approvals.

Danbury, CT

• Part of national PMO team, ensuring that all GE Capital projects across all businesses met governance, regulatory and compliance requirements while maintaining project timeline and budget constraints.
• Led and managed internal application team for product that is used across all GE Capital (50K users), which enables PMs to submit their projects for proper governance, compliance and regulatory for oversight and audits.
• Saved $100K annually and 25%-time savings by introducing enhancements for internal project management tool that automated manual tasks.
• Reduced trouble tickets by 10% by holding training for staff on application and process. Optimized training and process documentation for PMs to reduce errors and delays in submission of projects to PMO.
• Gathered requirements from various stakeholders and PMO groups. Planned and budgeted for enhancements, resulting in an increased clarity of the project scope and ensuring proper deployment and reduction of defect.
• Mentored new Project Managers on the internal tools and best GE Project Management practices.

Watertown, CT

• Network administrator of the three facilities, managing 100 users and over 150 devices.
• Over 15% departmental productivity increased by reducing legacy manual task and leveraging technology.
• Introduced new network infrastructure blueprint including disaster recovery that was later adopted by the company and instituted across North America and Internationally.
• Reduced printing cost 20% by introducing managed print solution across three facilities.
• Managed staff and projects such as wireless implementation, access control system, Windows 7 deployment, file and print server deployment, new Cisco switches, and a centralized printing solution. Engineered Disaster.

Brewster, NY

• Managed technologies for school district. Oversaw the helpdesk ticketing system to ensure all tickets were completed within acceptable time period. Worked with various departments to finish projects on time.
• Over 95% proven uptime by managing IT infrastructure at school district including helpdesk for over 3500 users and over 1000 workstation and devices.
• Saved school district $50K annually by analyzing outsourced contracts and identifying services that could be brought back internally.
• Delivered consistently with strict timelines and budget on numerous projects such as wireless implementation, surveillance systems, wiring, Cisco Switches and deployments of a large volume of hardware which improved.

Mba, Management In Technology

Bba, Management Information System

Associate Of Science (A.S.), Computer Science