Jayde Shepherd Email & Phone Number

St Albans, England, United Kingdom

Hatfield, Hertfordshire, United Kingdom

Responsible for general office administration (booking international shipments, dealing with office supplies, post, filing, reception duties)Providing secretarial support to the VP of UK operationsProviding IT technical support and internet network and telephone server administration for the whole officeQuality testing and technical support for own brand hardwareProviding general inductions and customer service training to new staff

Handling of customer queries by answering incoming calls and responding to emailsDespatch new orders, guarantee swaps and product accessoriesMaintain customer services database up-to-dateComplaints handlingMaking outgoing sales calls in connection with ongoing promotionsProviding 1st level of technical support over the phoneIssuing RMA

Booking appointments for patients over the telephone and face to facePost dutiesHandling transactions and petty cashAnswering incoming calls and following up on voicemailsRunning errands for the Manager and the Head Dentist

Handling of transactions with a customer's orderStock take and controlHandling refunds and exchanges with variety of productsAnswering general queries face to face and over the phone

Setting up and closing downHandling of transactions with a customer's order

Answering incoming callsAdministrative duties included filing and dealing with the post

Gnvq, Information And Communction Technology

Education record