Experienced in Business Analytics in Telecom Billing ,with over 15 + years of experience in Amdocs BSS and Netcracker Catalog design/Implementation Key Result Areas: • Extensive stakeholder engagement: Leading discussions with the product owners, technical analysts, solution architects and internal teams, Requirement gathering and designing solutions for telecom market• Involved in Change management in Assessments, Designs and Delivery• Designing operational functionality of offerings by understanding the detailed lifecycle (Business - Functional -> Technical -> Provision -> Charging and Billing -> Supporting)• Operating in an Agile delivery method with focus on blueprint and sand boxing techniques and Leading agile user story sessions in stages of Planning, Discovery, Refinement, Grooming and Demonstrations• Management, development, and documentation of process and procedures for operational management• Perform service request process reviews to ensure efficient and effective workflow and to effect improvements in service quality and timely delivery• Collaborating with stakeholders for requirement gathering, preparing functional specifications and design documents; determining operational feasibility through analysis, problem definition, requirement analysis, and proposing solutions• Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution/delivery of the same • Architecting technical solutions required to address customer requirements, assessing customers’ needs and recommending solutions that optimized value for both the customer and the firm• Performing analysis, design, verification, demonstration and maintenance of products in a process-driven, team environment; promoting adherence to standard process, and establishing project delivery standards while coordinating with the multiple business analysts on projects issues • Perform incident/Ticket management process reviews to ensure efficient and effective workflow and to effect improvements in response time and resolution