A commercially aware manager who has the ability to drive a Call Center forward and add value to its operations. Experienced in successfully managing, mentoring, coaching and leading a call center team. Superb caller engagement skills and fully understands the value of superior customer care. Possessing excellent communication skills that enables clear and concise performance goals and expectations to staff and management teams.Approach to any problem is professional, clear and direct. Ability to collate, analyse and interpret information are my greatest strengths. Complete experience in process migration from USA, Switzerland based clients and process stabilization. Managed complex operational issues and effectively streamlined processes in Multi Channel call center environment. I am looking for a career that enables me to apply my present skills and enhance them further specifically in terms project and human resource management.