Managing Director, Operations
Current- Managing the delivery of 5 businesses out of Philippines and India
Oct 2022 - Present
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Jaydeep Ghosh Email & Phone Number
Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner
at
Continuum Global Solutions
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner
Location
Indore, Madhya Pradesh, India
Who is Jaydeep Ghosh? Overview
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Quick answer
Jaydeep Ghosh is listed as Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner at Continuum Global Solutions, based in Indore, Madhya Pradesh, India. AeroLeads shows a matched LinkedIn profile for Jaydeep Ghosh.
Jaydeep Ghosh previously worked as Managing Director, Operations at Continuum Global Solutions and Director Site Operations at Continuum Global Solutions. Jaydeep Ghosh holds Bba, Business Administration And Management, General from Annamalai University.
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Continuum Global Solutions
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Profile bio
About Jaydeep Ghosh
Seasoned Growth Leader with experience spanning Customer Service, Service Delivery, Process and Transaction Quality and Standardization, Client Engagement and Life Cycle, Training and Development.Key Skills: Customer Service, Service Delivery, Client Management, People Management, Quality and Compliance, Process Standardization and Implementation, Training and Development, Client Liasioning, Operational Excellence.
Current workplace
Jaydeep Ghosh's current company
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11 roles · 27 years
Jaydeep Ghosh work experience
A career timeline built from the work history available for this profile.
Director Site Operations
Apr 2019 - Sep 2022
Service Delivery Manager
Service Delivery for 400+FTEs program of a client in the AI based Virtual Assistant space. Responsibility included the entire spectrum of management including Performance, Process and People.Client partner for Application Development and Testing.P&L responsibility which included Process Optimization and Improvement
Dec 2016 - Mar 2019
Service Delivery Head
Managed the Service Delivery of a 300+ FTEs account across three channels (Voice, Email and Back Office Operations), for one of the world’s largest Start Ups in the transportation aggregator space. Responsible for People, Performance and Operations Management along with Client and Stakeholder Relationship
Nov 2015 - Aug 2016
Senior Process Manager
Responsible for the Delivery of multiple processes on Resource Optimization, Accuracy and ROI for US based client in the Cable and Telecom Industry.Client Relationship and Life Cycle ManagementService Delivery and Operational ExcellenceTraining Delivery OptimizationCustodian of Client Business Rules, Customer Interaction Policy, Tools and Cost.
May 2014 - Jul 2015
Cec Manager, Its And Us Consumer Care
- Transaction Quality and Hygiene for two business verticals- NA Consumer Care and India Tech Support with FTE count of 300 and 220 respectively across three channels of support: Voice, Chat and Email- Critical to Process (CTP) and Critical to Quality (CTQ) mapping for the businesses.- Customer facing KPIs delivery- Customer Experience (CE), Communication.
Apr 2012 - May 2014
Senior Team Manager
Responsible for the delivery of all Customer facing and Productivity KPIs for a mid sized team of Customer Care frontlines supporting Dells' Consumer Care business
2008 - 2012
~4 yrs
Team Manager
Apr 2006 - Mar 2008
Resolution Specialist
Mar 2005 - Apr 2006
2002 - 2005
~3 yrs
F&B Supervisor
1999 - 2002
~3 yrs
2 education records
Jaydeep Ghosh education
Bba, Business Administration And Management, General
Annamalai University
Diploma, Hotel Management
Institute Of Hotel Management, Kolkata
FAQ
Frequently asked questions about Jaydeep Ghosh
Quick answers generated from the profile data available on this page.
What company does Jaydeep Ghosh work for?
Jaydeep Ghosh works for Continuum Global Solutions.
What is Jaydeep Ghosh's role at Continuum Global Solutions?
Jaydeep Ghosh is listed as Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner at Continuum Global Solutions.
Where is Jaydeep Ghosh based?
Jaydeep Ghosh is based in Indore, Madhya Pradesh, India while working with Continuum Global Solutions.
What companies has Jaydeep Ghosh worked for?
Jaydeep Ghosh has worked for Continuum Global Solutions, Conduent, Teleperformance India, Eclerx, and Dell International Services.
How can I contact Jaydeep Ghosh?
You can use AeroLeads to view verified contact signals for Jaydeep Ghosh at Continuum Global Solutions, including work email, phone, and LinkedIn data when available.
What schools did Jaydeep Ghosh attend?
Jaydeep Ghosh holds Bba, Business Administration And Management, General from Annamalai University.
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