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Jaydeep Ghosh Email & Phone Number

Global Field Readiness and Enablement at Adobe
Location: Indore, Madhya Pradesh, India 12 work roles 2 schools
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Current company
Adobe
Role
Global Field Readiness and Enablement
Location
Indore, Madhya Pradesh, India
Company size
40967 employees

Who is Jaydeep Ghosh? Overview

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Jaydeep Ghosh is listed as Global Field Readiness and Enablement at Adobe, a with 40967 employees, based in Indore, Madhya Pradesh, India. AeroLeads shows a matched LinkedIn profile for Jaydeep Ghosh.

Jaydeep Ghosh previously worked as Managing Director, Operations at Continuum Global Solutions and Director Site Operations at Continuum Global Solutions. Jaydeep Ghosh holds Bba, Business Administration And Management, General from Annamalai University.

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Adobe

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Profile bio

About Jaydeep Ghosh

Seasoned Growth Leader with experience spanning Customer Service, Service Delivery, Process and Transaction Quality and Standardization, Client Engagement and Life Cycle, Training and Development.Key Skills: Customer Service, Service Delivery, Client Management, People Management, Quality and Compliance, Process Standardization and Implementation, Training and Development, Client Liasioning, Operational Excellence.

Current workplace

Jaydeep Ghosh's current company

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Adobe
Adobe
Global Field Readiness and Enablement
Noida, UP, IN
Website
adobe.com
Employees
40967
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12 roles · 28 years

Jaydeep Ghosh work experience

A career timeline built from the work history available for this profile.

Global Field Readiness And Enablement

Adobe

Noida, Up, In

Managing Director, Operations

Continuum Global Solutions

Dallas, Texas, Us

- Managing the delivery of 5 businesses out of Philippines and India

Service Delivery Manager

Conduent

Florham Park, New Jersey, Us

Service Delivery for 400+FTEs program of a client in the AI based Virtual Assistant space. Responsibility included the entire spectrum of management including Performance, Process and People.Client partner for Application Development and Testing.P&L responsibility which included Process Optimization and Improvement

Dec 2016 - Mar 2019

Service Delivery Head

Teleperformance India

Paris, Île-De-France, Fr

Managed the Service Delivery of a 300+ FTEs account across three channels (Voice, Email and Back Office Operations), for one of the world’s largest Start Ups in the transportation aggregator space. Responsible for People, Performance and Operations Management along with Client and Stakeholder Relationship

Nov 2015 - Aug 2016

Senior Process Manager

Eclerx

Mumbai, Maharashtra, In

Responsible for the Delivery of multiple processes on Resource Optimization, Accuracy and ROI for US based client in the Cable and Telecom Industry.Client Relationship and Life Cycle ManagementService Delivery and Operational ExcellenceTraining Delivery OptimizationCustodian of Client Business Rules, Customer Interaction Policy, Tools and Cost OptimizationHiring Standardization (both onsite and Campus) to ensure optimal throughput Risk Assessment and Identification of Process and Business Opportunities and flagging the same to client as “Process Value Adds”People Management, Retention and DevelopmentBusiness and Process Compliance to all Information Security Standards as well as External and Internal Audit guidelines (ISO 2700 and OMF)

May 2014 - Jul 2015

Cec Manager, Its And Us Consumer Care

Dell International Services

Round Rock, Texas, Us

- Transaction Quality and Hygiene for two business verticals- NA Consumer Care and India Tech Support with FTE count of 300 and 220 respectively across three channels of support: Voice, Chat and Email- Critical to Process (CTP) and Critical to Quality (CTQ) mapping for the businesses.- Customer facing KPIs delivery- Customer Experience (CE), Communication Satisfaction (ComSat) and Net Promoter Score (NPS) - Constant assessment and gauging of Program Quality, Process Adherence, Improvement areas identification and driving corrective action plans- Liasioning with Training for all TNI, execution and reinforcement

Apr 2012 - May 2014

Senior Team Manager

Dell

Round Rock, Texas, Us

Responsible for the delivery of all Customer facing and Productivity KPIs for a mid sized team of Customer Care frontlines supporting Dells' Consumer Care business

2008 - 2012 ~4 yrs

Team Manager

Dell

Round Rock, Texas, Us

Apr 2006 - Mar 2008

Resolution Specialist

Dell

Round Rock, Texas, Us

Mar 2005 - Apr 2006

Subject Matter Expert

American Express

New York, Ny, Us

Supported US based Charge Card member of Amex

2002 - 2005 ~3 yrs
Team & coworkers

Colleagues at Adobe

Other employees you can reach at adobe.com. View company contacts for 40967 employees →

PA Putra Adrian Putra Adrian Colleague at AdobeIndonesia View → AD Andy Dwi Prasetyo Andy Dwi Prasetyo Colleague at AdobePancoran Mas, West Java, Indonesia View → AA Ahmet Ahmet Ahmet Ahmet Colleague at AdobeKütahya, Türkiye, Turkey View → SM Saleh Mohsen Saleh Mohsen Colleague at AdobeJiddah, Makkah, Saudi Arabia View → KC Kailash Choudhary Kailash Choudhary Colleague at AdobeBengaluru, Karnataka, India View → با بدر الهيثمي بدر الهيثمي Colleague at AdobeRiyadh Region, Saudi Arabia View → OA Osc Apev Cameroon Osc Apev Cameroon Colleague at AdobeDouala, Littoral, Cameroon View → AS Andy Steed Andy Steed Colleague at AdobeSan Jose, California, United States View → VM Valerie Martina Valerie Martina Colleague at AdobePensol, Nouvelle-Aquitaine, France View → DA Dominick Abernathy Dominick Abernathy Colleague at AdobeRichmond, Virginia, United States View →
2 education records

Jaydeep Ghosh education

Bba, Business Administration And Management, General

Annamalai University

Diploma, Hotel Management

Institute Of Hotel Management, Kolkata
FAQ

Frequently asked questions about Jaydeep Ghosh

Quick answers generated from the profile data available on this page.

What company does Jaydeep Ghosh work for?

Jaydeep Ghosh works for Adobe.

What is Jaydeep Ghosh's role at Adobe?

Jaydeep Ghosh is listed as Global Field Readiness and Enablement at Adobe.

Where is Jaydeep Ghosh based?

Jaydeep Ghosh is based in Indore, Madhya Pradesh, India while working with Adobe.

What companies has Jaydeep Ghosh worked for?

Jaydeep Ghosh has worked for Adobe, Continuum Global Solutions, Conduent, Teleperformance India, and Eclerx.

Who are Jaydeep Ghosh's colleagues at Adobe?

Jaydeep Ghosh's colleagues at Adobe include Putra Adrian, Andy Dwi Prasetyo, Ahmet Ahmet, Saleh Mohsen, and Kailash Choudhary.

How can I contact Jaydeep Ghosh?

You can use AeroLeads to view verified contact signals for Jaydeep Ghosh at Adobe, including work email, phone, and LinkedIn data when available.

What schools did Jaydeep Ghosh attend?

Jaydeep Ghosh holds Bba, Business Administration And Management, General from Annamalai University.

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