Jaydeep Ghosh

Jaydeep Ghosh Email and Phone Number

Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner @ Continuum Global Solutions
Jaydeep Ghosh's Location
Indore, Madhya Pradesh, India, India
About Jaydeep Ghosh

Seasoned Growth Leader with experience spanning Customer Service, Service Delivery, Process and Transaction Quality and Standardization, Client Engagement and Life Cycle, Training and Development.Key Skills: Customer Service, Service Delivery, Client Management, People Management, Quality and Compliance, Process Standardization and Implementation, Training and Development, Client Liasioning, Operational Excellence.

Jaydeep Ghosh's Current Company Details
Continuum Global Solutions

Continuum Global Solutions

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Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner
Jaydeep Ghosh Work Experience Details
  • Continuum Global Solutions
    Managing Director, Operations
    Continuum Global Solutions Oct 2022 - Present
    Dallas, Texas, Us
    - Managing the delivery of 5 businesses out of Philippines and India
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  • Continuum Global Solutions
    Director Site Operations
    Continuum Global Solutions Apr 2019 - Sep 2022
    Dallas, Texas, Us
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  • Conduent
    Service Delivery Manager
    Conduent Dec 2016 - Mar 2019
    Florham Park, New Jersey, Us
    Service Delivery for 400+FTEs program of a client in the AI based Virtual Assistant space. Responsibility included the entire spectrum of management including Performance, Process and People.Client partner for Application Development and Testing.P&L responsibility which included Process Optimization and Improvement
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  • Teleperformance India
    Service Delivery Head
    Teleperformance India Nov 2015 - Aug 2016
    Paris, Île-De-France, Fr
    Managed the Service Delivery of a 300+ FTEs account across three channels (Voice, Email and Back Office Operations), for one of the world’s largest Start Ups in the transportation aggregator space. Responsible for People, Performance and Operations Management along with Client and Stakeholder Relationship
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  • Eclerx
    Senior Process Manager
    Eclerx May 2014 - Jul 2015
    Mumbai, Maharashtra, In
    Responsible for the Delivery of multiple processes on Resource Optimization, Accuracy and ROI for US based client in the Cable and Telecom Industry.Client Relationship and Life Cycle ManagementService Delivery and Operational ExcellenceTraining Delivery OptimizationCustodian of Client Business Rules, Customer Interaction Policy, Tools and Cost OptimizationHiring Standardization (both onsite and Campus) to ensure optimal throughput Risk Assessment and Identification of Process and Business Opportunities and flagging the same to client as “Process Value Adds”People Management, Retention and DevelopmentBusiness and Process Compliance to all Information Security Standards as well as External and Internal Audit guidelines (ISO 2700 and OMF)
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  • Dell International Services
    Cec Manager, Its And Us Consumer Care
    Dell International Services Apr 2012 - May 2014
    Round Rock, Texas, Us
    - Transaction Quality and Hygiene for two business verticals- NA Consumer Care and India Tech Support with FTE count of 300 and 220 respectively across three channels of support: Voice, Chat and Email- Critical to Process (CTP) and Critical to Quality (CTQ) mapping for the businesses.- Customer facing KPIs delivery- Customer Experience (CE), Communication Satisfaction (ComSat) and Net Promoter Score (NPS) - Constant assessment and gauging of Program Quality, Process Adherence, Improvement areas identification and driving corrective action plans- Liasioning with Training for all TNI, execution and reinforcement
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  • Dell
    Senior Team Manager
    Dell 2008 - 2012
    Round Rock, Texas, Us
    Responsible for the delivery of all Customer facing and Productivity KPIs for a mid sized team of Customer Care frontlines supporting Dells' Consumer Care business
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  • Dell
    Team Manager
    Dell Apr 2006 - Mar 2008
    Round Rock, Texas, Us
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  • Dell
    Resolution Specialist
    Dell Mar 2005 - Apr 2006
    Round Rock, Texas, Us
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  • American Express
    Subject Matter Expert
    American Express 2002 - 2005
    New York, Ny, Us
    Supported US based Charge Card member of Amex
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  • Ananda In The Himalayas
    F&B Supervisor
    Ananda In The Himalayas 1999 - 2002
    Tehri - Garhwal, Uttarakhand, In
    View

Jaydeep Ghosh Education Details

  • Annamalai University
    Annamalai University
    General
  • Institute Of Hotel Management, Kolkata
    Institute Of Hotel Management, Kolkata
    Hotel Management

Frequently Asked Questions about Jaydeep Ghosh

What company does Jaydeep Ghosh work for?

Jaydeep Ghosh works for Continuum Global Solutions

What is Jaydeep Ghosh's role at the current company?

Jaydeep Ghosh's current role is Managing Director, Delivery | Relationship | Regional Strategy & Growth I People Champion I Customer Experience I Learner.

What schools did Jaydeep Ghosh attend?

Jaydeep Ghosh attended Annamalai University, Institute Of Hotel Management, Kolkata.

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