Jaydeep Godbole Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

• Developing effective communication platforms for client and operation teams• Interact with clients and build relationships with them while ensuring their asks are being met.• Develop and oversee the implementation of client service protocols.• Mastermind creative ways to deliver and exceptional client experience.• Inspiring repeat business from Clients• Monitoring and measuring client satisfaction.• Co ordination with different teams about client queries• Offering advice to clients on services and products.• Dealing with client requests and troubleshooting problems.• Coach and support team members to help them meet goals.• Keep records and documentation of client interactions for training purpose.• Resolve complex client problems or disputes in a professional manner.

Pune, Maharashtra, India

• Single point of contact from Engineering for all L3 issues for the organization across TEM, Quotes, Procurement, NT, etc.• Ensure high client satisfaction related to L3 issue resolution• Prioritize, Track, assign and reduce aging of L3 issues in JIRA, TFS• Ensure timely delivery of fixes in Staging and Production working with Development, QA and DevOps• Timely & Proactive Communication of L3 Issues, Status, Fix Plan• Co-ordinate with CSMs, Dev Managers, Tech Support and Clients for L3 issue investigation, fixed deployments• Developed EDI invoicing Mappers with Service Delivery team to automate the Invoice Processing of Telecom Vendors• Developed a consolidated Usage reporting solution to accommodate CDR data from multiple telecom vendors for better and informative usage reporting• Provided analytics domain expertise, consultation and troubleshooting internally and for customers.• SME on EDI and Reporting

Pune

Lead Invoice ProcessingSakon, Pune, India• Learned new skills and applied to daily tasks to improve efficiency and productivity.• Carried out day-to-day duties accurately and efficiently.• Developed and maintained courteous and effective working relationships.• Invoice Procurement paper/EDI/ Electronic• Processing invoices for multiple vendors via Excel and TEM Software for various clients• Validation and payment Approval process for all Invoice processing clients.• Reporting• Cost Allocation• Inventory Control• Invoice Audit/Validation• Dispute Tracking• Order Fulfillment• Bill Payment• Reduce billing turnaround cycles and late fees• Full TEM Lifecycle• Client System Interface (AP, HR)

Pune, Maharashtra, India

2005-11 - Current Lead Inventory ManagementSakon, Pune, India• Developed and maintained courteous and effective working relationships.• Learned new skills and applied to daily tasks to improve efficiency and productivity.• Received and processed stock into inventory management system.• Led projects and analyzed data to identify opportunities for improvement.• Organizing and updating telecom and wireless inventory data• Listing all devices, plans, circuits and lines• Tracking all telecom orders and changes• Track information on location, associated user and service contracts for each telecom assest• Update changes in Inventory, in real time• Interpreting and entering CSR data• Properly associating telecom inventory with locations, users, GL Codes, etc.

2005-11 - Current Analyst - Invoice AuditSakon, Pune, India• Contract rate compliance• Validating the contract rates to the billed rates and finding out the disputes in billing• 3rd Party Billing• Long Distance usage charges – Checking the rates and finding billing errors• Installation, termination & repair charges• Verify Invoice Erros• Contact service providers on behalf of the client and argue billing cases in order to obtain full credit for errors• Tracking Contract expiry dates, renewal status, internal/external signing parties in one place• Optimized core processes to improve business performance and operational agility.

Pune, Maharashtra, India

2005-11 - Current Project ManagementSakon, Pune, India• Identified project scopes, constraints, risks and deadlines.• Tracked project performance to analyze successful completion of short- and long-term goals.• Prepared and filed documents and collected data to track performance and efficiency.• Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency.• Coordinated internal resources and third-party vendors for flawless execution of projects.• Recruited and oversaw personnel to achieve performance and quality targets.• Verified quality of deliverables and conformance to specifications before submitting to clients.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Maintained open communication by presenting regular updates on project status to customers.

Pune, Maharashtra, India

2005-11 - Current Lead EDI Ordering and SetupSakon, Pune, India• Maintained excellent attendance record, consistently arriving to work on time.• Created plans and communicated deadlines to complete projects on time.• Developed and maintained courteous and effective working relationships.• Worked on development of EDI 811 Adaptor.• Worked as SME and provided the logic to prepare the EDI Adaptor.• To extract informative and custom reports required for Telecom analysis, Invoice processing, Inventory update and other various activities in telecom expense analysis.• Create logic for custom reports as per requirements of the process teams and with help of the developer /programmer prepare the reports as per requirement.

Pune, Maharashtra, India

Rational Lead Analytics and L3 lead with Data Analytics and Reporting, Engineering with 16 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new processes.

Pune, Maharashtra, India

• To generate invoice bills for the customers as per the contract terms agreed upon.• To create invoices from the data received from the vendor and apply the contract rates as per the contract set with the customers.• Download data from the Vendor portals• Apply the rates as per the contract rates agreed with the customers• Apply rates as per the service types used and their quantity• Generate invoice reports and bills with fresh rates and submit to the clients• Participated in team-building activities to enhance working relationships

Pune, Maharashtra, India

• Developing effective communication platforms for client and operation teams• Interact with clients and build relationships with them while ensuring their asks are being met.• Develop and oversee the implementation of client service protocols.• Mastermind creative ways to deliver and exceptional client experience.• Inspiring repeat business from Clients• Monitoring and measuring client satisfaction.• Co ordination with different teams about client queries• Offering advice to clients on services and products.• Dealing with client requests and troubleshooting problems.• Coach and support team members to help them meet goals.• Keep records and documentation of client interactions for training purpose.• Resolve complex client problems or disputes in a professional manner.