Jaydeep is a Senior Manager & Delivery lead in Accenture’s Salesforce Business Group (SFBG), based out of Minneapolis, MN. He has 18+ years of extensive experience in the Customer Relationship Management (CRM) applications and has worked on top CRM systems & solutions including Salesforce.com and SAP.He has experience at delivering solutions & services to Fortune 500 companies, architecting solutions, mobilizing global agile teams and handling client’s expectations & escalations. Has hand’s on experience on complex end-to-end CRM implementations, support and rollout programs. He has a strong business and technical background with international working exposures with North America, Europe/UK & Asian clients and has understanding of diverse cultures and their backgrounds. Credentials:• 24X Salesforce certified (System and Application Architect certified)• 3X Salesforce Industries specific certified • Project Management Professional certified (PMP - PMI)• Scrum Master certified (CSM – Scrum Alliance)• ITIL V3 certified (EXIN)• Accenture Technology Leadership Trailblazers, MIT Sloan School of Management• SAP CRM certifiedIndustry experience: • Life sciences & Med devices • Consumer Goods & Services • Utilities • Communications, Media & Tech. • InsuranceOutside of work I’m very passionate and believe in giving back to the society. I’m running NGO named Friends2Support in Indian subcontinent on voluntarily blood donation topic. We’ve the world’s largest volunteer donor database spread across 7 countries and saved more than 1 million lives so far.Along with that I’m active volunteer at American red cross society and participate on their various disaster and hamartian relief assignments.