Customer Support Executive
• Provided excellent customer service by efficiently resolving issuesand responding to inquiries.• Built strong relationships with field operations team to supportbusiness development opportunities and improve service.• Recommended potential products or services by collectingcustomer information and analyzing customer needs.• Listened to customers' questions and concerns to provide answersor responses.• Preserved revenue streams by utilizing strong communication andnegotiation skills, offering refunds as last resort to maintaincustomer satisfaction.