Senior Process Associate (Quality Specialist)
CurrentQuality Specialist and SME | BFSI | US Insurance Dedicated Quality Specialist in BFSI Domain, serving a US insurance client. Proven in ensuring process efficiency, compliance, and delivering top-tier service. Passionate about continuous improvement and fostering a culture of quality. SME with extensive knowledge in life, health, and annuity lines of business. Proficient in maintaining MIS reports, conducting RCA and time and motion analysis for process optimization, and implementing Excel macros for streamlined workflows.