It's a great opportunity to lead a team size of 40 people. This helps me to grow in people management immensely which I think is the most important part in BFSI industry.Handling BAU activities including various reports like KPI, Training, MBR Deck, MIS, RCA, RCSA. Various audits like RCSA, iQMS and PMR.Regarding BAU activities which includes daily workflow management, Leaves, Application status, System access, MIS.From client perspective, Achieve SLA, Maintain process TAT, MIS and most important thing Quality Score above SLA. Achieved CSS (Client Satisfaction Survey) score of 100% for last 3 years which itself is immense achievement. Maintaining a good relationship with client which helped to grow team size to 40.Achievements:- Lean Six Sigma Green Belt- Kaizen- 2 Times Topez Go Getter award achiever which is given to performer for quarterTrainings:- ASCENT Leadership development- Allregs- TCS mandatory