Business Analyst
CurrentAs a Business Analyst at ITC Infotech India Ltd, I spearhead a range of critical initiatives aimed at enhancing operational efficiency and driving business growth. With a focus on the ORCA APP SUPPORT for BAT, CDV, L2L3 BAU Support, Handle Development Services, Track and Trace FSS Support, and TPD Portal, I lead a dynamic team in ensuring the timely delivery of application enhancements and bug fixes, adhering to stringent Service Level Agreements (SLAs).My role encompasses various… Show more As a Business Analyst at ITC Infotech India Ltd, I spearhead a range of critical initiatives aimed at enhancing operational efficiency and driving business growth. With a focus on the ORCA APP SUPPORT for BAT, CDV, L2L3 BAU Support, Handle Development Services, Track and Trace FSS Support, and TPD Portal, I lead a dynamic team in ensuring the timely delivery of application enhancements and bug fixes, adhering to stringent Service Level Agreements (SLAs).My role encompasses various facets of project management, from overseeing the GMES CDV project to managing monthly user story delivery in the HANDEL COE Agile project. I am deeply involved in every stage of the project lifecycle, from requirement gathering and stakeholder collaboration to system alignment and user acceptance testing. Through effective communication and collaboration, I ensure that our solutions not only meet but exceed both organizational goals and customer expectations.Additionally, I bring a hands-on approach to quality assurance, conducting manual testing for the Dassault 3D Experience Platform Application to guarantee flawless functionality and user experience. I am committed to upholding the highest standards of excellence and continuously seek opportunities to optimize processes and drive innovation. Show less