Jayden Ang Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• First point of contact for technical support calls from airlines as well as corporate users• Create, manage, prioritize and resolve tickets for issues pertaining to both software and hardware throughout the Calgary Airport• Escalate issues to the appropriate teams as required through ServiceNow• Provided excellent customer service. phone demeanor and documentation skills• Supporting common Windows Desktop OS’ (7, and 10), such as reimaging and troubleshooting• Maintain… Show more • First point of contact for technical support calls from airlines as well as corporate users• Create, manage, prioritize and resolve tickets for issues pertaining to both software and hardware throughout the Calgary Airport• Escalate issues to the appropriate teams as required through ServiceNow• Provided excellent customer service. phone demeanor and documentation skills• Supporting common Windows Desktop OS’ (7, and 10), such as reimaging and troubleshooting• Maintain security clearance as required by the Calgary Airport Authority Show less

Greater Calgary Metropolitan Area

• Provide technical support and assistance to local and remote staff with a variety of common day to day issues• Manage light-to-moderate volume of calls and tickets through the corporate helpdesk ticketing system• Imaging computers and deploying software to a variety of hardware platforms• Triaging issues with in-house corporate applications, determining likely root causes and coordinating support with other staff• Supporting common Windows Desktop OS’ (7, 8, and 10)•… Show more • Provide technical support and assistance to local and remote staff with a variety of common day to day issues• Manage light-to-moderate volume of calls and tickets through the corporate helpdesk ticketing system• Imaging computers and deploying software to a variety of hardware platforms• Triaging issues with in-house corporate applications, determining likely root causes and coordinating support with other staff• Supporting common Windows Desktop OS’ (7, 8, and 10)• Supporting common Windows Server OS’ (2008, 2012, 2023)• Microsoft Office365 Administration• Microsoft Active Directory, DNS, DHCP Administration• Network support and troubleshooting (WiFi, VPNs, etc.)• Researches and recommends new technology solutions to business problems• Reporting trends on current IT related issues• After-hours on-call support rotation within the IT Team• Other duties and projects as assigned by the IT Manager Show less

Calgary, Canada Area

• Apply varnish, veneer, stain or polish to finished products;• Study plans, specifications or drawings of articles to be made, or prepare specifications;• Operate woodworking machines and use hand tools to cut, shape and form parts and components;• Trim joints and fit parts and subassemblies together to form complete unit and reinforce joints;• Repair or restyle wooden furniture, fixtures and related products;• Sand wooden surfaces and apply veneer, stain or polish to… Show more • Apply varnish, veneer, stain or polish to finished products;• Study plans, specifications or drawings of articles to be made, or prepare specifications;• Operate woodworking machines and use hand tools to cut, shape and form parts and components;• Trim joints and fit parts and subassemblies together to form complete unit and reinforce joints;• Repair or restyle wooden furniture, fixtures and related products;• Sand wooden surfaces and apply veneer, stain or polish to finished products; prepare and apply laminated plastics;• Supervise other workers;• Estimate costs and materials;• Maintain clean and safe work environment etc. Show less

It

14-week in-class training with hands-on experience including: • Assemble computer components based on customer requirements • Install.

Bachelor Of Science (B.Sc.), Aircraft Engineering, First Class Honours

Core modules include: • Aerospace Technology • Air Transport Economics • Aircraft Maintenance Operations • Individual Project (Designing.

Diploma In Electronics & Computer Engineering

Core Modules include: • Engineering Mathematics • Digital / Analog Electronics • Software Programming (C#, C++) • Microprocessor.