Jayden Chen Email & Phone Number

Singapore

Singapore

Singaore

• Managed a team of attraction guest experience and ticketing staff, providing training, coaching, and support as needed to ensure guest satisfaction across Universal Studio Singapore, SEAA Aquarium, and Adventure Cove.
• Managed day-to-day operations of the attraction, including opening and closing procedures, crowd control, and guest flow management
• Responded to escalated guest concerns and complaints promptly and professionally, using problem-solving skills to resolve issues and maintain a positive guest experience
• Maintained accurate records and reports on attendance, guest feedback, and other key metrics, using data to inform decision-making and drive continuous improvement
• Stayed up-to-date on industry trends and best practices, sharing knowledge and insights with team members to foster a culture of learning and growth
• Develop and maintain relationships with key stakeholders, such as travel agents and tour operators

Singaore

• Oversaw day-to-day operations as Duty Manager of 30 team members comprises of the Reception, Party, Team-Building, Ground Activity, and Technicians
• Assist APM with staffing (More than 120+ PT and 10+ FT employees), reviews, coaching, and mentoring
• Handled customer complaints and adjusted policies to meet changing needs
• Purchased new supplies in line with projections and managed current inventory levels
• Create systems (Excel) to aid and support external/internal operations
• Worked with overseas counterparts (Superpark Finland) in resolving I.T issues

Singapore

• Pre-Opening Team
• Oversaw day-to-day operations as Duty Manager of 30 team members comprises of the Reception, Party, Team-Building, Ground Activity, and Technicians.
• Assist APM and Supervisors with staffing (120 PT employees ), reviews, coaching, and mentoring.
• Handled customer complaints and adjusted policies to meet changing needs.
• Purchased new supplies in line with projections and managed current inventory levels.

New York City, United States And Singapore

• Oversaw and managed the operations across 14 properties while also supervising the management of 3 properties. Revamping of Standard Operating Procedures (SOP) and operational management protocols, encompassing.
• Spearheaded refurbishment project with a total project cost exceeding $300k. Collaborated closely with the landlord, main contractor, and subcontractors to obtain estimates and coordinated with designers to make.
• Managed a concierge team based in the Philippines, including internal and external housekeeping staff, technicians, and project vendors, to uphold property standards and promptly address maintenance requirements.
• Resolve tenants’ complaints, analyze customer feedback and online reviews and suggest ways to improve ratings

• Coordinate and facilitate in all three attractions; Universal Studio Singapore, S.E.A Aquarium, and Adventure Cove Waterpark
• Liaising with the various departments to ensure that day to day operations runs smoothly
• Handles & Manage incoming maintenance for attractions, safety issue, and emergency situations
• Create and follow up on technical works orders to ensure smooth support of the attractions
• Maintained element and format within the attraction’s system
• Assisted in the training of the various aspects of the department for new team members

Singapore

Singapore

• Supervising the day to day operations at the reception desk as shift-in-charge (5 manning per shift), ensuring that the team on shift operates efficiently, attaining maximum guest comfort and satisfaction; increased.
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Attend to guest’s general inquiries, requests, and complaints
• Scheduled and hosted various meetings within the department; daily briefing, weekly updates, and monthly brainstorming
• Involved in the development and promotion of internal marketing to the team; liaising with other departments when needed

Singapore

Bachelor Of Commerce (Double Major), Business Management And Marketing

Diploma, Marketing Management

Higher National Ite Certificate, Information Technology

National Ite Certificate, Info-Communications Technology