Sofitel Singapore City Centre (June 22 - Jan 23)Sofitel Singapore Sentosa Resort & Spa (Sept 23 - current)Department restructuring Acting - Front Office Manager (Report directly to General Manager) - Sofitel Singapore City Centre AFOM ( Report to Rooms Division Manager) - Sofitel Singapore Sentosa Resort & Spa

- Successfully managed startup, from restaurant concept, business plan and secure fundings -Renovation & design; complete commercial kitchen. Both FOH & BOH- Licensing and permits - Managing finances, operations, budgeting, financial planning, Profit & Loss and revenue forecasting - Creating and implementing business strategies to achieve growth and profitability - Hiring, training and managing employees – Setting tone and culture - Menu planning and pricing- POS system -Managing inventory and supplies & maintain relationship with suppliers, vendors, and clients -Creating and implementing marketing, promotional strategies -Monitoring industry trends and adapting changes to the changes in market

The Warehouse Hotel has been meticulously restored as a modern luxury 37-room boutique hotel, focusing on heritage and local culture.Delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails and curated partnerships. The Warehouse Hotel is the inaugural hotel of renowned Singaporean hospitality firm The Lo & Behold Group and is part of the prestigious Design Hotels portfolio (Marriott Bonvoy)Roles:-Leads & manages Front Office Department, Housekeeping (Rooms), Engineering & Lobby bar ops.Projects:-Service Standardization :-Streamlines and standardize process by reviewing standard operating procedures, evaluating and implementation of new processes and approaches, measures, training & communicating to subordinates. Improvise overall operations efficiencies. Talent Capital Development :- Develop and grow the hotel rooms division team through coaching, mentorship & "walk the talk" leading with examples to increase employee's morale & productivity. Promote Quality Customer Service :-(Prevention of customer complaints) created a platform to engage and manage guest expectation, improve interactions, obtaining feedbacks to ensure customers retention & promote positive reviews.Others :-1.Introduced/ implementated of periodic programme/tasks for deep cleaning, preventive maintenance rooms - cleaning, adjustment, repairs, inspecting and replacement on (weekly, monthly, quarterly and half yearly) for rooms and public area. Routinely monitor the process to maintain assets and to improve performance.2.Simplified stock management, improved inventory count procedure - managing inventories for both Front Office & Housekeeping - eliminate out of stocks situations Achievement :-Received recognition from General Manager for surpassed expectations and awarded with "catch me doing right" by TLBG

FURAMA RIVERFRONT SINGAPORE - (615 ROOMS)To manage and ensure effective Front Office Operation on administrations, staff matters and hotel operational activities. Duties & Responsibilities--Fully understand and embrace company vision and values and it's application in all tasks associated-Adhere to brand standards ensuring successful communication across all levels of operation -Supervise all sections and improvements in operation where finds opportunity to improve / develop service standard - Personally meet & greet VIPs, escort to their room and bid farewell upon departure. - Control daily sale of rooms to maximize hotels room revenue / actively take part in sales activity within the hotel including referral to lead to the sales office-Supervise and execute the required emergency procedures in the event of fire, power failure and other emergency situation-Plan, organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge - Conduct daily briefing , share & communicate information - Conduct regular inspections of area -Maintain an organized and comprehensive filing system with documentation of schedules, reports forecast and tracking log-Carry out night closing procedure, determine close day -Perform in-house credit check -Recommend actions for appraising or reprimanding subordinate - Approve room charge & rate changes - Approve allowances - Analyze and recommend service recovery when necessary - Room blocking & balancing- Back up reports, maintain log entry, handle guest disputes and maintain lost and found record accordingly - Training champion - Implementation of Self Check In Kiosk and participated major lobby renovation * Perform Duty Manager responsibilities on rotating shifts and other duties assigned by higher management

Supervise both Front Office & Privilege Lounge Department on operations. - Departmental rostering-Purchasing & stock control-Conducting training ( OPERA System) and new hires -Computing overtime & allowances in Times Software-Shift leading and supervision- Handling guest query and disputes -Room assignment and balancing -Rate variance & credit limit checks, -Group & tour management-Responding daily emails-Responsible & assisting Front Office Manager in achieving departmental and individuals KPI such as guest reviews on online platforms.-Room inspection on VIP arrival.

- Manage and supervise both Front Office and Privilege Lounge operation.- Planning for the monthly duty roster for all the Front Office and Lounge operation staff.- Ensure traces report, emails, telephone enquires being followed up.- Monitor Front Office Team to achieve the set department & personal KPI ( Upselling, loyalty programme enrollment & ACDC 'Accor Customer Digital Card database )- In- charge of operations stocks controlling, ordering, inventories planning for future forecast demand ( Front Office, Privilege Lounge & Reservation Department)- Manage and supervise Front Office Operation such as check in & check out, review room inventory , room status ( Current & Future forecast ) liase closely with Executive Housekeeper & Room Division

Pre-opening team of Mercure Singapore Bugis 395 - Heritage inspired rooms

Housekeeping Department as Service Attendant / Coordinator / Runner / over Reef View Hotel ( 363 rooms) & Palm Bungalow (39 Bungalows) as well as multi-hire at Qualia Resort ( 59 rooms , named Australian luxury world class-best resort) & Beach Club Resort (57 contemporary styled rooms)

Completed industry placement at The Pomelo - Fine Dining Restaurant, Room Service and Catering & Banquet Operation.

The Wine Cellar named as Jeff Cellar (Cave Cellar) naturally 260 millions years old towering paleozoic limestones - categorize best Wine cellar worldwide.Duties & Responsibilities - Interact with customers to exceed their expectation on their dietary requirements - Plan and present bar menu ( Wine & Food Pairing)- Cellar tour, introducing the history of the cave built into a cavern of a 260 Million year old limestone hill ( Classed as The most unique wine bar in the world by CNN) - Maintain and control inventories of wine cellar, bar stocks and supplies - Assisting manager and wine sommelier in implementing new beverages and wine tasting-Practice responsible service alcohol - Performing deep cleaning tasks in wine cellar and basic maintenance