•Played a key role in the creation of a full-stack chatbot application, using proprietary software for in-depth claims and case analysis.•Worked closely with my team to integrate an API with our claims database, enabling complex data queries.•Assisted in the training of our models to accurately classify user prompts and generate natural language textual responses.•Assisted in the design and development of a user-friendly interface.

•Used SQL and Excel to identify inconsistencies like mislabeled product dimensions.•Played a role in increasing data accuracy, ensuring products like power drills were correctly cataloged, supporting the development of a standardized shipping system.•Assisted in the analysis of warehouse operations to find areas of improvement. •Assisted in the creation of SOP(Standard Operating Procedure) to increase warehouse accuracy and efficiency.