Jayden Li Email & Phone Number

Dongguan, Guangdong, China

1. Customer Management: Take care of regional customers’ projects, such as contact renew、forecast、complaints & risk handling、AR etc. Within my term, 0 complaint received, 95% of AR collection Rate, above 80% of forecast accuracy. 2. Order Management：Be fully responsible for key customers’ order affairs from order entry to delivery, SO qty > 200 pics/month; Monitor order delivery and handle abnormal situations (shortage、urgent orders、advanced shipment, etc.), achieve 96% of OTD.3. Key Project Follow-up: Stay in store to collect & solve customer’s questions timely while coordinate and confirm equipment parameters、production & delivery、installation with internal departments and customers on key projects. For example, in testing project of McD’s Dishwasher, I stayed in store for 1 month to finally pass the testing of new dishwasher and open purchased by all stores in China. 4. Communication & Coordination: Smooth processes with internal depts. to support customers; Such as working with IT on optimizing order entry process in CRM by decreasing 3 steps out of 6, thus improve 50% efficiency. Working with Finance & IT on uniting information in invoice and having it exported to workable payment applying sheet from system, minus mistakes while improve 70% working efficiency.

Guangzhou, Guangdong, China

1. Monitor the situation of order execution and delivery, make sure all orders entered into CRM within 24 hours, realize the target of 96% on-time delivery.2. Monitor the stocks (safety stock and return stock), hook the stocks with new orders、return and sales, ensure stocks fall within 180 days. 3. Well follow up key customers’ forecast and demand plans, keep Production and Purchasing informed timely in S&OP meeting, timely identify any possible delivery risks and coordinate new solutions. 4. Create team’s KPI, weekly review order delivery and main indicators, sum up issues and assign responsibilities to each member.

Guangdong, China

1. Customer Management: Manage key accounts (BK and McD) projects in Asia (over 10 regions or countries), like contract checking、order clauses checking、complaints handling、forecast、report summary, etc. In 2015 and 2016, I confirmed contract clauses、model selecting、payment and shipping processes in new markets of Bangladesh and Mongolia. 2. Department Order Management: Overall manage order-related affairs of order execution department, timely allocate resources for orders, monitor punctuality and quality of delivery of each project, assist team in promptly handling abnormal orders, satisfy customers’ needs while achieving above 90% score in both OTD and AR collection. 3. Order Process Streamlining & Optimization: In charge of company S&OP meeting, while coordinate with each dept. (Purchasing/Production/Logistics etc.), optimize the order flows (like uniting OTD calculating standard of all depts, sorting out working boundary between sales and order execution dept., automation of customer payment document making which finally saves 1 hour, etc.). 4. Team management: Lead the team of order execution of 6 persons, set up & monitor team’s KPIs (Order Entry Punctuality (97%), Order Detail Completion (98%), OTD (90%)), lead internal training and rotation for existing or new members, only 1 person resigned during my term.

中国 广东省 江门

Design a manual which contains McD’s order processes (New customer set-up, Forecast, Quotation, Order Handling, Payment, AR, etc.) in Asia(China, South Korea, Philippines, Japan, etc.):1) Confirm project deliverables and set up milestones, tasks, timeline, etc. within 2 weeks, report to management team monthly. 2)Successfully record the order process of each market by 2-month job rotation in each dept. in China and 2-week independent travel to Philippines. 3) Successfully complete the manual and finish the final management report. Create an excel payment tool to save 0.75 hour for a payment task in order process. 4) Unify report rule of sales forecast from each market and form a standard template for clear record and easy proceeding, save 0.5 hour.

Guangzhou

1) Schedule visit to the market (drug stores, supermarkets, etc.) and collect competitors’ information (price, location, outlook, etc.), complete market-research report. 2) Design questionnaire and conduct it within the targets, do presentation to management team with final market analysis report.