Kah Choon Loh Email & Phone Number

Ipoh, My

Malaysia

As CEO of Aevitas Language Centre, I lead a dynamic team with a mission to provide top-tier language education aligned with global standards. My responsibilities include managing the full spectrum of our operations—handling financial budgeting and forecasting, driving marketing strategies, fostering key partnerships, and overseeing academic programming and sales.I focus on creating a supportive and engaging learning environment that empowers students to achieve their language and professional goals. Through strategic collaborations and innovative approaches, I ensure Aevitas is at the forefront of language education, combining AI-powered tools and certified curricula to deliver exceptional results for our students.

Ipoh, Perak, Malaysia

As the Founder & CEO of ExcelLink Education Group, I oversee operations, marketing, and business development, all with a focus on expanding transnational education partnerships. I aim to make quality, globally recognized academic programs accessible and affordable for students worldwide. By building strategic alliances with leading institutions, I strive to create pathways for higher education that empower individuals and foster global success. My leadership ensures that ExcelLink remains a trusted partner in international education, helping students achieve their academic and professional aspirations.

Greater Kuala Lumpur

Petaling Jaya, Selangor, Malaysia

Started the Customer Happiness (Vendors) team from ground zero by leading a team of 2 junior members with the planning of performance metrics for the team and ensured they achieved the performance metrics and the corporate OKR.Planned and implemented the workflows and automation for the team with the CRM tool, Hubspot to ensure all tickets/deals are escalated and solved in a timely manner & get the new team run effectively.Served as the point of contact for 30 vendors under my management and coordinated operation matters with internal teams - Onboarding, Training, Sales, Product and Application Support team to ensure smooth usage of the SaaS and improved the engagement between vendors and the company. Maintained the MAO on 2,119 with 3% to 4% churn rate.Identified, planned and executed the new business with existing vendors, eg. Financing and Campaign for the activation and recurrence of the usage on the SaaS together with the Sales team. Also, the growth of the existing vendors to new referred merchants/vendors.Volunteered as President for the Culture League in collaboration with People and Culture team to run all culture initiatives across locally and remotely.

Petaling Jaya, Selangor, Malaysia

Ipoh, Perak, Malaysia

Ipoh, Perak, Malaysia

Managed few departments - international office, examination & government liaison in group level and coordinating operation matters with all centers to ensure the smooth process and improve the communication between alumni, students, college and partner universities - London Examinations Board, University of the West of Scotland and IPE Management School. Responsible for ensuring that our policies for eligibility for entry into all our programmes are implemented including the confidentiality and maintenance of student records, dealing with student complaints, organisation of exam boards and academic viva voce activities.Continuous improvement is another key focus area, where taking all the possibility to eliminate unnecessary SOP and forms in compliance to MOE & other government agencies' policies, restructure to a better process in order to drive efficient resolution workflow. This is also to ensure customer either internal nor external's request can be met efficiently and hence to enhance the level of customer satisfaction as well as driving the business growth.

Kuala Lumpur, Malaysia

Play the role of back-end support for partnership operations issue, manage partner's account and attend partner related queries for Malaysia & Singapore.

Perak, Malaysia

Play the role as back end support for administration & marketing team, manage student’s affairs and attend student related queries for Ipoh center. Continuous improvement is another key focus area, where taking all the possibility to eliminate unnecessary and legacy SOP and forms, restructure to a better position in order to drive efficient business workflow. This is also to ensure customer request can be met efficiently and hence to enhance the level of customer satisfaction as well as driving the business growth. Effective and strong communication skill required to deal with marketing personnel to ensure correct course information, in relation to encourage sales in return. Lead a team of 5 marketing personnel in the absence of Marketing Manager & 3 administration personnel. Provide trainings on procedures, systems and marketing/product information to personnel. Attended education fairs and roadshows to promote college, in return to get student database.Act as Center Registrar to manage all examinations related issue and engage Cashiers on pending fee arrear to oversee the entire lead to cash process and handle customer’s technical query. Besides administration, Postgraduate & Undergraduate Department is one of the major reporting under my management. Deal with external stakeholder (IPE Management School, Paris & University of the West of Scotland) for all academic & student related query for Ipoh center.

Perak, Malaysia

Manage and attend student related query for Ipoh center, play the role as back end support for administration team. Effective and strong communication skill required to deal with Headquarter for student related issue.

Ipoh, Perak, Malaysia

Bachelor'S Degree, International Business, Merit

dual awards from Pôle Paris Alternance, Paris

Diploma, Business Management

dual awards from Pearson for HND