Jayden Ford Email & Phone Number

Darra, Queensland, Au

I work closely with managers, based in 11 locations around AU & NZ, to develop and implement HR strategies and initiatives that align with VAE's goals and objectives (with an average of 400 FTE staff). I provide advice and guidance on HR policies, practices, and procedures, and manage complex employee relations issues such as grievances and disciplinary cases. A large portion on my role is to collect and analyse HR data, identify opportunities for improvement and suggest/implement these ideas.■ RESPONSIBILITIES ■➢ Generating HR metric reports, using Excel & PowerBI for data analysis➢ Recruiting and sourcing candidates with Seek Talent Search➢ Reviewing and improving HR processes and policies➢ Creating and implementing employee engagement initiatives➢ Interpreting Awards and EBAs as a point of escalation for Payroll➢ Setting up performance plan/review processes, with relevant training➢ Managing apprentice programs and grants➢ Providing performance management guidance and coaching➢ Creating, coordinating, and facilitating training programs➢ Contributing to key organizational development and change projects➢ Providing employee relations advice and managing issues➢ Managing HR systems (ELMO) and providing general admin support➢ Promoting EVP & HR comms, using Canva, via SharePoint & Yammer➢ Ensuring compliance with safety, legal, and ethical standards■ ACHIEVEMENTS ■➢ Awarded 2 "Bleed Orange Awards" in first 7 months

Enoggera, Queensland, Au

As Operations Manager, I oversaw the daily activities of the company's operations to ensure efficient and effective processes were in place. I managed staff, resources, and assisted with budgets to achieve Platinum's goals, and collected and analysed data to identify opportunities for improvement. I implemented data-led strategies to optimise productivity, quality, safety and customer satisfaction and was responsible for all HR Duties, Payroll, Recruitment, ISO Systems Management (HSEQ), and daily general operations. ■ RESPONSIBILITIES ■➢ HR: Managing the full employee life cycle of all staff (Average of 90 FTE)➢ Ran end-to-end recruitment for multiple departments➢ Collaborated with recruitment and labor hire firms➢ Led onboarding and induction of new employees➢ Maintained ISO standards for Safety, Quality, and Environment➢ Executed HR generalist tasks and workforce management➢ Oversaw office management, procurement, and fleet management➢ Led all website, social media, and marketing efforts ■ ACHIEVEMENTS ■➢ Recruited over 35 permanent blue, white and orange-collar staff➢ Improved Platinum's Google Reviews from 3.4 to 4.5 ▹ Established feedback capturing system/process ▹ Ran a customer service competition➢ Migrated from AS/NZ OHS system to ISO certified system➢ Passed two Triple ISO audits with no major NCs➢ 57% reduction in TIFR and 62% decrease in LIFR ▹ Ran site safety inspections and toolbox talks ▹ Ensured maintenance of all tools/equipment/fleet ▹ Managed Return to Work Programs for recovering staff➢ Increased social media followers by 43% and reach by 430% ▹ Scheduled consistant content and held competitions ▹ Edited project completion videos using DaVinci Resolve

Fortitude Valley, Queensland, Au

As HR and Recruitment Manager in a landscape construction and service company (with an average of 45 FTE, peaking at 120 FTE headcount), I was responsible for managing all aspects of human resources and talent acquisition processes. I recruited and hired new employees, oversaw performance management, maintained employee records and compliance, and developed and implemented HR policies and procedures. Additionally, I was the point of contact for all Workplace Health and Safety, Office Management, and Fleet Management.■ RESPONSIBILITIES ■➢ Workforce planning, recruitment, and onboarding➢ Job ads, social media campaigns, and external recruiters➢ Onboarding and induction with system logins, uniforms, and property➢ HR administration and compliance checks➢ Developed HR policies, procedures, trackers, and forms➢ Managed WorkCover, HR cases, Fleet, Injury, and Training■ ACHIEVEMENTS ■➢ Filled key roles in Construction, Service, Horticulture and Admin➢ Reduced administrative workload by 86% and reports for site & field staff➢ 71% drop in LTI's from prior year by overhauling safety system ▹ Created HSE System including policies, SOPs, SWMS & SDSs ▹ Increased mandatory audit reporting, and improved report functionality ▹ Decreased overtime with fatigue management awareness training➢ Improved staff retention by 32% by addressing issues from exit interviews➢ Improved compliance company-wide in safety, licensing, and ➢ Eliminated risk by improving compliance in safety, and HR processes➢ Implemented Inventory Management System with minimal setup cost➢ Assisted pivot into sanitisation services during Covid-19 Pandemic ▹ Retained all pre-Covid staff up until my departure ▹ Led a team of 3 Recruitment and HR staff ▹ Recruited an additional 85 staff in 2 months ▹ Liaised with Operations Manager for nation-wide rollout ▹ Implemented HR & Operations processes and policies ▹ (timesheets, scheduling, reporting, bulk recruiting and HR)

Docklands, Victoria, Au

My primary responsibility was to source, recruit, and manage a pool of tradespeople for temporary and permanent placements across various industries. I liaised with internal hiring managers and external clients to identify specific labour and skill requirements and fill roles quickly and effectively.■ RESPONSIBILITIES ■➢ Coordinated recruitment for blue-collar roles, pre-employment assessments➢ Maintained the HRIS, FastTrack 360, ensuring compliance➢ Posted job advertisements on Seek and Indeed via BlueBeam➢ Resolved employee queries; mental health, injury, pay, personal detail related➢ Liaised with Hiring Managers of construction, heavy industrial and rail companies➢ Performed pre-screening drug and alcohol testing and Physical Capacity Assessments➢ Visited client site to determine recruitment requirements and check on temp staff■ ACHIEVEMENTS ■➢ Only trades recruiter in an FMCG, T&L, and manufacturing-focused branch➢ Best Client Account of the Year Award in December 2018 for Progress Rail ▹Shortly after, achieved majority share of all temp staff on site ▹Reached $1M in revenue in first 6 months (from $0)➢ Employee of the Month in March 2018 for success in trades recruitment➢ Slected from 40 resources to undertake Account Manager Training ▹Involved in additional ER, client management and safety responsibilities

Melbourne, Vic, Au

As a Sales Assistant for Vocu (Dodo Connect), I was responsible for engaging with existing & potential customers to provide a valuable experience and create opportunities to sell telecommunications services. ■ RESPONSIBILITIES ■➢ Built customer rapport to sell appropriate sets of products as per their needs➢ Educated customer on; ADSL, NBN, electricity bill breakdowns, and contract details➢ Operated Salesforce CRM for lead documentation and sale processing➢ Operated Pronto stock software for hardware purchases and refunds➢ Troubleshooting basic telecommunication faults in person and over the phone■ ACHIEVEMENTS ■➢ Top Performing Sales Assistant in QLD - Jul 2017➢ Highest Electricity Contract Sales Award - May 2017➢ Top Performing Sales Assistant in Area 3 - Jul 2016

Brisbane, Queensland, Au

Working in Australia’s largest new and second hand music store with over 250,000 records, I identified, evaluated, listed and sold rare, expensive and collectible records, merchandise and hi-fi equipment. ◼️ RESPONSIBILITIES ◼️➢ Engaging with customers to understand their requirements and provide quality service➢ Pricing vintage stock by judging the current demand, condition and pressing value◼️ ACHIEVEMENTS ◼️➢ Setup stall in Brisbane City Council's Albert Street Markets➢ Arranged consignment agreements with local coffee shops➢ Managed Ebay store bringing in an additional $3,566p/m on average

Bachelor Of Business, Majoring In Management And Human Resources Management

Undergraduate Certificate Of Applied Design, Design And Applied Arts

Undergraduate Certificate Of Applied Technology, Information Technology