Jayden Lee Email & Phone Number

Unley, South Australia, Australia

Adelaide, South Australia, Australia

• Project Management: Proactively led successful on-site uplift projects, including Education Management Systems migration and Power Automate school policies. Demonstrated effective future planning to ensure project.
• Budget Management: Oversaw school ICT budget, optimizing resource allocation for cost-effective solutions.
• Leadership and Team Development: Guided a team of 4 ICT professionals, emphasizing upskilling through training and mentorship.
• SLA Compliance: Ensured consistent meetings of SLAs, delivering high-quality service to stakeholders.
• Stakeholder Engagement: Actively engaged internal and external stakeholders, fostering strong relationships.
• Effective Leadership: Provided clear direction, fostering a positive work culture, and increasing team efficiency.

Adelaide, South Australia, Australia

• Team Leadership (ASO5): Leads a team of 6 ICT professionals in the Mid North/Yorke Peninsula region at the Department for Education.
• Performance Management: Monitors team performance and implements strategies to enhance morale and motivation.
• Team Development: Fosters positive team relationships and cultivates team-building skills among members.
• Service Excellence: Ensures meticulous adherence to SLAs, delivering quality service that meets stakeholders' expectations.
• Logistics Management: Efficiently schedules site visits and oversees team members' accommodation arrangements.
• Leadership and Goal Achievement: Demonstrates robust leadership and direction skills, drawing from experience in effectively managing teams to achieve business goals.

• School Site Support: Provided comprehensive support to multiple school sites, encompassing pre-schools, primary, and high schools. Managed end-user support, infrastructure, and server operations.
• Technology Environment Management: Oversaw Microsoft-based environments, Aruba and Meraki MDM, HP switches, and McAfee Gateway and reporting.
• Device Management Expertise: Ensured timely installation, configuration, and management of end-user devices across Macintosh, Windows, Linux, Android, and IOS platforms. Utilized remote support and MDM tools and.
• Stakeholder Relationship Development: Cultivated strong relationships with stakeholders and staff members, ensuring the delivery of expert service.
• Software Management: Managed department-specific software, including Swift & Dual ISP.

• Team Leadership (ASO5): Successfully led a team of 6 ICT professionals in the Mid North/Yorke Peninsula region at the Department for Education.
• Performance Optimization: Proactively monitored team performance and implemented effective measures to enhance morale and motivation.
• Team Building: Fostered positive team relationships and actively promoted team-building skills among members.
• Service Excellence Assurance: Ensured meticulous adherence to SLAs, guaranteeing stakeholders consistently received quality service.
• Logistics Management: Efficiently scheduled site visits and managed team members' accommodation arrangements.
• Proven Leadership Skills: Demonstrated robust leadership and direction skills, contributing to the team's success and achievement of objectives.

Adelaide, Australia

• Multisite Support Specialist: Provided Tier 1 & 2 level support across multiple sites, specializing in the installation, maintenance, and upgrading of Windows servers and Network/AP infrastructure, including Cisco, HP.
• User Incident Resolution: Expertly troubleshooted and resolved user incidents and requests, particularly those related to Active Directory and new email account setup on the Exchange server.
• Device Management Expertise: Ensured the timely installation, configuration, and management of end-user devices, spanning Macintosh, Windows, Linux, Android, and iOS platforms.

Australia, Broken Hill

• Strategic Technical Support Management: Oversaw technical support for 20 sites covering a 600km span, utilizing a blend of remote desktop support (RDP) and onsite assistance to address diverse IT needs.
• Relationship building: Took the lead in championing change by collaborating with senior stakeholders, identifying obstacles, and actively facilitating their resolution.
• Project Leadership: Spearheaded the successful rollout of New South Wales's LMBR (Learning Management and Business Reform Project) and ET4L (Education and Training for Learning) Primary Refresh Project.
• Effective Communication and Collaboration: Fostered impactful communication among staff and leadership, promoting cross-team collaboration. Emphasized team member growth through strategic cross-training initiatives.

Broken Hill

• Technical Problem Resolution: Analysed, diagnosed, and provided solutions to software/hardware issues and inquiries, maintaining a 98% quality assurance rating.
• Comprehensive System Oversight: Managed the deployment, configuration, and repair of network systems, laptops, wireless access points, and printing equipment.
• Efficient Incident Management: Utilized incident tracking systems to document interactions, ensuring timely closure of all tickets by escalating incidents as appropriate.