● Assist with key business operations including opening and closing the store, tracking inventory and bank deposits of $5000 weekly.● De-escalate and problem solve customer complaints supporting acquisition and retention.● Complete periodic clinical monitors on estheticians and therapists to ensure our Standard Operating Procedures (SOPs) are adhered to and provide coaching when needed. ● Assist in training, monitoring and coaching the performance of new sales associates. ● Build relationships with sales associates, set clear expectations, provide ongoing coaching and mentorship.

● Provided support to the store Manager with inventory audits and stock management.● Performed store opening and closing duties including totaling registers upwards of $20,000 per week.● Trained new associates on sales strategies, store operating procedures and merchandising techniques. ● Provided support in store and by phone with retail purchases, product research and order tracking. ● Consistently prevented store loss using customer awareness, attention to detail and acting with integrity.

● Completed documentation audits needed for travel reimbursement. ● Assisted in planning weekly events for Seniors in the community.● Helped to organize performances, speakers and secured a caterer for the annual Senior Banquet. ● Ordered office supplies and created/maintained an Excel spread to track the usage.