Senior Customer Care Associate
Current● Assist with key business operations including opening and closing the store, tracking inventory and bank deposits of $5000 weekly.● De-escalate and problem solve customer complaints supporting acquisition and retention.● Complete periodic clinical monitors on estheticians and therapists to ensure our Standard Operating Procedures (SOPs) are adhered to and provide coaching when needed. ● Assist in training, monitoring and coaching the performance of new sales associates. ● Build relationships with sales associates, set clear expectations, provide ongoing coaching and mentorship.