Jayden Lam Email & Phone Number

Philadelphia, Pennsylvania, United States

• Provided professional and friendly customer service at all times to increase customer satisfaction, managed reservations and guest seating arrangements to optimize dining room flow and customer satisfaction
• Addressed and resolved customer complaints with professionalism and patience, maintaining a positive dining experience
• Oversaw and trained new employees on all protocols, including customer service, menu system, and monetary transactions to ensure readiness within two days of hire
• Reconciled all transactions between the start and the end of each day, accounting for errors and discrepancies, and accurately completed closing paperwork

Philadelphia, Pennsylvania, United States

• Planned optimal routes to minimize delays and maximize time efficiency
• Delivered goods and services to customers on time and in excellent condition
• Interacted with customers pleasantly to meet needs and drive satisfaction

Philadelphia, Pennsylvania, United States

• Made menu recommendations, answered questions, and shared additional information with restaurant patrons while staying attentive to the needs of everyone in the dining area to ensure the highest customer experience.
• Managed food resources, coordinated customer service, and bussed and reset tables to keep the dining room and work areas clean
• Handled more than 200 orders, both in-person and over the phone, daily, and collaborated with the kitchen staff for prompt and correct delivery of orders

Philadelphia, Pennsylvania, United States

• Assisted customers and handled various duties such as operating the cash register, greeting customers, helping people locate products, doing paperwork, stocking shelves, and maintaining the store clean and organized.
• Resolve complaints by providing knowledgeable, quick service to meet any neds

Philadelphia, Pennsylvania, United States

• Studied and promoted Asian American history, cultures, and traditions through various social and professional events
• Researched trending educational topics relevant to the Asian American community, and presented the results to the organization’s leadership and community members
• Assisted in the planning process of Journey Home 3.0’s social and professional events to ensure all attendees’ needs are met

Bachelor'S Of Science, Information System, Sophomore

As a student at Drexel University studying Information Systems, I am gaining expertise in leveraging technology to solve complex business.

Associate In Applied Science, Information Technology And Computer Information Systems

In pursuit of a well-rounded education in information technology and computer systems, I undertook an Associate in Applied Science.

High School Diploma