Jayden Faul Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a Customer Experience Lead at Seek, my role is to create a culture of insights, feedback, and continuous improvement in order to enhance the customer experience. I design and implement ideal customer experiences for diverse segments, aiming to drive customer satisfaction and loyalty. Responsibilities include implementing quality assurance programs, providing performance and customer sentiment insights to the leadership team, and sharing the voice of the customer with stakeholders. I excel in facilitating team training and coaching, centralising department feedback and action plans, and providing guidance to team leaders.

Melbourne, Australia

As a Client Support Coordinator at Seek, I worked closely with a team of Senior Account Managers to deliver outstanding customer experiences to a portfolio of clients. Acting as a client advocate, I provided exceptional customer support and managed relationships across multiple departments. I proactively identified opportunities to enhance the customer experience and drive process improvements for increased efficiency. Additionally, I played a key role in training and coaching new internal staff, managing team workforce planning, and executing the department's recognition and rewards program. Throughout my tenure, I actively collaborated with internal stakeholders to implement changes that positively impacted the overall customer experience.

Melbourne, Victoria, Australia

As a Customer Experience Consultant at Seek, my focus was on servicing the SEEK Guaranteed Hire product. I ensured a seamless client journey from discovering hiring needs to general account management. Working closely with product and delivery teams, I provided valuable customer insights and data to drive continuous improvement and enhance client satisfaction. Leveraging these insights, I actively contributed to the development of improved solutions and shared them with key stakeholders.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Burnie, Tasmania, Australia

Events, Social Media, Management, Staffing & Finance

During my tenure as the Studio & Staff Manager at Encore, I successfully managed staff and schedules, ensuring efficient operations and high-quality instruction. Additionally, I handled general accounting tasks such as payroll and accounts, maintaining accurate financial records. With strong organisational and managerial skills, I contributed to the smooth functioning of the studio and the overall success of the business.

Melbourne, Australia

In my role as a Membership Consultant at Zap, I successfully drove membership sales for online and walk-in leads. I effectively managed and addressed club cancellations, providing exceptional customer service to ensure member satisfaction. My responsibilities included guiding potential members through the sales process, highlighting the value of membership, and achieving sales targets. By consistently delivering a positive member experience, I contributed to the overall success of the club.

Wynyard, Tasmania, Australia

As the Front of House/Bar Manager at Annie's Place, I oversaw all aspects of customer service and operations. I managed a team of front-of-house staff, ensuring smooth operations and exceptional customer experiences. In addition to handling general bartender and waiter duties, I played a key role in planning social media content to enhance the venue's online presence. With a focus on staff management, scheduling, and delivering outstanding service, I consistently provided a welcoming and enjoyable atmosphere for patrons.