Jayden Kerr Email & Phone Number

Adelaide, Sa, Au

Australia

As Senior Customer Engagement Manager, my primary focus is to lead customer engagement efforts and deliver exceptional experiences for a portfolio of managed services customers across Australia. I am dedicated to transforming customer engagement from reactive to proactive by fostering strong relationships with both customers and the internal RTG team. My role involves taking ownership of the success of all of RTG's engagements with these customers and serving as their advocate within RTG.I am committed to building long-term relationships with my customer portfolio, identifying and delivering managed services and opportunities that exceed customer expectations. I constantly seek ways to provide added value by supporting the development and implementation of technology strategy, establishing operational rhythms, and exploring creative and innovative avenues for mutual success between my customers and RTG.In addition, I play a pivotal role in establishing, implementing, and driving the adoption of strategies and processes that ensure consistently high service performance. I continually evaluate customer feedback, market trends, technology changes, and organisational outcomes to drive improvements in the delivery and adoption of RTG's current and future services.Clients across SA and VIC, with 20+ reports.

Adelaide, South Australia, Australia

Working with primary and secondary education institutions across South Australia to help deliver on their strategic goals more efficiently and effectively by better leveraging their existing technology. I develop and execute ICT roadmaps to assist in the planning and implement of new technology and services, and collaborate with business leaders to support the change management of things like cloud migrations or MFA. My teams deploy and manage all aspects of the ICT infrastructure, including Azure-based domain services and infrastructure, modern campus networks, and classroom technologies. I guide and manage these teams through their support of both day-to-day support queues, as well as the planning and implementation of projects. I work frequently with colleagues to survey and understand the way our clients experience technology, and how they see it improving what they do. We use that data to shape our support, deliver more effective training, and ultimately feedback into the strategic goals of the client.

Adelaide, South Australia, Australia

Part of a small (4) team providing ICT support to around 1,000 users.

Glasgow, Scotland, United Kingdom

Joined a well established team of technicians, and joined the visual merchandising team as a Retail Technology specialist, deploying demo devices (through Jamf) and new store technologies/experiences.

Adelaide, South Australia, Australia

Part of the initial Genius team for Adelaide, providing training and mentoring to new and promoted staff.