Jayden Khoo Zhao Tian Email & Phone Number

Singapore

Singapore

Administrative & Patient Service Associate @ National University Hospital Accident & Emergency Department* Provide patient services * Register & verify patients in EPIC & SAP* Responsible for Administrative, secretarial and operational duties* Provide Financial Counseling to patients & relatives* Analysts Patients Family Financial Status to consult with affordable health care costs* Collect payment and deposit for admission* Handle general email and phone enquiries* Initiate in Quality improvement project* Keep track statistics and compile monthly of Discipline Doctors' response rates* Attend & resolve possible public relations issues * Manage & Maintain Customer Relationship,lower down the complaints rate by 15% in 3 months and received service champions awards by boosting the compliment rate up to 10% in 6 months.* Coordinates with Different Departments Doctors & Nurse to ensure smooth running of the patient care and relative needs*Carry out external communication to others institutions and related companies for referrals, billing, insurances and appointments services.*Cooperate with operations team to set up new work flow, SOP and comply with organisation and government standards and requirements.*Train new joiners to perform excellent service and actively monitor client feedbacks.*Assist on improving department Accounts Receivable, manage to bring down by 7% and maintain AR below than 25% in 3 months.

Riyadh, Saudi Arabia

Compliance Operation Executive and Compliance Director Secretary@ Quality & Operation DepartmentHuawei, Riyadh, Kingdom of Saudi Arabia • Provide secretarial assistances for Compliance Director to ensure compliance on relevant statutory, regulatory and licence obligations• Manage emails & schedules, coordinating appointments, and arranging meetings• Solve cross-department coordination problems mainly held meetings and presented weekly & monthly report regarding ABC, Network Security, Information Security, Business & Trade Secret• Responsible for operation optimization and quality control of compliance tasks, ensure that key compliance tasks are measurable, monitored• Responsible to manage internal risk owner daily operation, follow up legal team regarding updated laws and regulations• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.• Monitor & reviewed training programs to improve compliance at all levels• Carry out compliance campaign and publicity key compliance banner & poster• Raised up the compliance training completion rate from 72% to 78% • Review and Revised company policies and standards to outline ethical, safe, and efficient procedures• Coordinate with different departments and external stakeholders in Businesses Continuing Management Project • Study and Research on Saudi Arabia's laws and regulations regarding Network & AI Cloud security to assist the new department setup.

Malaysia

Fundraising OfficerUNICEF, Johor • Face 2 Face Fundraising in Malaysia• F2F Fundraising in the Covid-19 time is not easy, but I still managed to stop 4 to 7 people when 10 approaches• My weekly performances are not high in Quantity (4/10) but always come with Quality donors (8/10)• Positive& Energetic& Courage & Passions & Never Give Up are the unforgettable values gain• Breaking ice with strangers and identifying potential donors.• Communications skills such as presenting myself & UNICEF to people from multi of languages, backgrounds, mindsets, etc.• Join in the 'Birthday Call Campaign' & 'UNICEF Annual Report' 2021• Managed social media channels to strengthen brand exposure and facilitate engagement.• Researched & planned and implemented fundraising events.

Beijing, China

Attaché of Education Counsellor Embassy of Malaysia in Beijing, China (PRC) • Intern at Education Section, Assists as Embassy delegates when Prime Ministers, Cabinet，parliament delegates visit Beijing• Support Ministry of Education when YB and teams officially visit China served as Translator, MC of Malaysia Events, Tour Guide• Led 23 chancellor delegates from 11 Universities from Malaysia to attend the 2019 China-ASEAN Education Cooperation Week• Built and manage the Embassy WeChat Channel to promote Malaysia in China, get a total of 5,000+ subscribers, and produce 8,000+reads in a single post• Coordinated schedules and timelines for On-site / online events.• Understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies, and receptions.• Awarded Malaysia Student Ambassador 2019

Malaysia

Customer Service RepresentativeAegis Global BPO, Johor • Follow up Uber's US official policies• Work with the Emergency customer service team• Analyses situation and regulate/take action in need according to policies• Answered up to 30 calls per day in busy, fast-paced office for both English and Chinese speaking customers.• Identified and responded to customer requests and concerns through email, online chat and phone for both English and Chinese speaking customers.• Get an average of 3.7/4 of KPI, especially 4/4 in the empathy and customer reviews.

Bachelor’S Degree, International Politics (Economic Diplomacy), 3.7/4.0

Secondary School, Science