Jayden Tan Zhiwei Email & Phone Number

Singapore, Singapore

Dec 21 - Jul 23 : Senior Associate Jul 23 - Jul 24 : Operation ManagerJul 24 - Current : Manager, Customer Experience & Contingent WF Services (CECWS)• Managing and overseeing outsourced operations island-wide for a project scale of >800 staff• Managing and coaching new/ existing project executives and supervisors • Ensuring smooth running of day-to-day operations• Mounting of new sites• Manpower planning for staff across various sites• Responsible for reviewing and ameliorating operational processes• Building and maintaining a good relationship with clients while meeting their requirements • Key liaison with client’s operation stakeholders • Responsible for project recruitment and orientation • Responsible for various project administration, documentation and procurement • WSH Rep (Current)• Held Secondary appointment as meeting secretary for HOD of BU• Committee for various events/ cohesion/ workshops

Singapore

Feb 18 - Jul 18 : Management TraineeJul 18 - Jul 20 : Executive Jul 20 - Nov 21 : Senior Executive •Business development and operational support role •Managing existing pool of aviation and non-aviation accounts (Both overseas/local customers and agents)•Building and promoting strong, long-lasting customer relationships by understanding their needs •Provide logistical solutions (Air/Sea/Trucking) and rates to agents/customers•Coordinating/ managing overseas partner to meet customer requirements (I.e AOG shipments)•Prepare and deliver presentation, RFQ, reports (I.e KPI) and forecasts (I.e. costs analysis) •Identify target customers as sales objectives and create sales pipeline •Developing sales strategy and providing quotations•Telemarketing call and joint sales call with managers •Assist in company’s digitalisation projects•Attained knowledge of basic operations such as customer relations, creating shipments in system and applying for permit• Experience in CRM

Singapore

•Assisted managers and supervisors in ad-hoc duties•Deliveries and transfers of physical stocks•Printing and distribution of documents•Responsible for preparing daily flight lists and sorting of packages

Singapore

•Displayed business development skills and ability to form important business relationships and maintain them•Attained knowledge in the usage of business model canvas, preparing business model framework, market research, and analysis for consultancy projects•Facilitated an official overseas study visit of a group of overseas delegates from Uganda as a Liaison Officer

Singapore

•Assisted in training •Responsible for documentation, maintenance work and inspection•Handling documentation of flight line office•Squadron NSF representatives for other countries Chief of Airforce visits •Squadron representative of RSAF Creative Marshalling Competition 2015•Awarded Outstanding Servicemen of the Month (February) and Outstanding Performance for NDP Preview 2014

Singapore

•Completed 20 weeks of professional attachment programme •Observation of Engineers and Technicians•Assisted Engineers and Technicians and attained knowledge in documentation, maintenance work and inspection

Singapore

•Completed 28 weeks of professional attachment programme •Completion and attained knowledge of SAR 66 B1.1 Training in fully-equipped aerospace training centre located in Temasek Polytechnic •Completion of theory and practical training on M6 and M7 modules

Singapore

•Providing good and prompt customers service•Able to communicate and handle customers request and complaints efficiently•Attained excellent product knowledge •Awarded Staff of the month (December)

Bachelor Of (Business) Management, Business Administration And Management, General

Diploma In Aerospace Engineering, Aerospace Engineering

Gce 'O' Levels