Jayden Thorup Email & Phone Number

Greater Salt Lake City Area

I specialize in ShadowXafe and all other StorageCraft Products.Identify issues in customer environmentsProvide information to development to troubleshoot issues.Provide best in class diagnosis of issues for partnersEstablish Product StandardsRefine Processes to increase productivityManage the Lab EnvironmentEstablished Lab Single Sign OnDeploy lab scenarios as requiredSupport-Level testing of issues within the productProvide support resources to other departments as requestedProvide support resources to Engineering to resolve issues

Responsibilities: Maintain, Support, and Architect Microsoft Office 365 services for clients Maintain, Build, and Image Windows 7, Windows 8, Windows 10, and Windows XP clients Develop custom PXE boot systems for clients Maintain QuickBooks Server and clients Develop solutions for clients Remove Viruses and Spyware Maintain on-site database of customer information and billing Provide Excellent Customer Service Maintain Hardware of any kind Maintain OSX systems Migrate legacy systems to new machines Recover data from failing hard drives Any other contracted work as it arises

Greater Salt Lake City Area

Support backup software and configurations.Support Office 365 products.Support Replication software and configurations.Support Windows Operating Systems Server and DesktopAdvanced log analysis.

Greater Salt Lake City Area

Responsible for Helpdesk Support, Software Installation, and Computer Deployment. Took major role in deploying RSA login across the company.

Greater Salt Lake City Area

Responsible for developing deployment strategies, developing production systems, providing excellent end-user support and more.Designed and developed SharePoint Implementation from the ground upTrained SharePoint managers to maintain each part of SharePointTransitioned Exchange over to Office 365Established mail routing rules for Exchange OnlineAdministered Office 365 Cloud Services via web console and PowerShellAssisted in the establishment of Federated Services for cloud integration.Developed custom integration with asterisk and freepbx between Presence phone system and SkyStone Skype adapterEstablished deployment standards which decrease helpdesk calls 75%Established and maintained software update system PDQ DeployEstablished PXE boot tools for mass windows deployment, and more.Established and maintained Phone Provisioning system for Polycom Phones via TFTP.Established, maintained, and reported on Sophos Endpoint Protection serverMaintained and reported on SQL databases for Sophos and other applicationsMaintained Inventory of computer systems via aggregation of data across multiple systemsMaintained software project tracking via aggregation of data across multiple systems and sourcesRecovered mission-critical phone recordingsUpgraded Active Directory to Windows Server 2012Trained Staff to use Microsoft programs more efficiently.Provided technical support for all OSX SystemsDesigned Single-Sign-On federated services for OSX systemsEstablished software deployment system for OSX systems.Simplified Microsoft Licensing through Software AssuranceEstablished Ubuntu Time-Machine ServersMoved to a central hardware vendor which simplified hardware acquisition and resulted in cost savingsEstablished Email Sender Protection Framework DNS recordsEstablished data loss prevention rules via SophosEstablished web filtering rules via SophosAssisted in virtualizing 85% of infrastructureConfigured all IP phones in environment via Asterisk PBX server.

Park City, Utah

Took care of Information Technology support. Temp to Perm.

During this period, I played a key role in maintaining the data for all our employees that had Life and Disability class licenses across all 50 states. We established and maintained information and processes related to the application of the initial state license with Utah, and additional licenses with each state. Additionally, we tracked 25-30 insurance carriers’ appointment to insurance agent process for each of those states. I inherited a Microsoft Access database with SharePoint integrations and integrations with several online services. We were checking the state licensing websites for approvals, we were manually populating forms, and we need a crew of 4-8 people at 80+ hours per week during our big hiring process. Through careful planning with developers, we built in-house applications that check license status against the NIPR api. We also automated the filling and signing of forms to take the previous crew of people down from 6 people at 80 hours a week to 4 people at 35 hours per week to complete all the paperwork. This completely automated my job and I was let go due to automation of my job.

Sales

Installed and supported comcast cable, internet, and phone services. Specializing in computer networking and client consulting

Stock Room Supervisor, Shipping, Receiving, Inventory.

Shipping, Receiving, Inventory, Organization.

Research and Development of Medical Technologies

Certificate, Computer

Education record

Activities and Societies: Stage Crew