As a Service Desk Technician at FOIT Group, I provide technical support and troubleshooting for a diverse range of clients and systems.I have a Certificate IV in Information Technology from TAFE NSW aswell as being certified in Microsoft 365 Fundamentals and I am proficient in Windows, Active Directory, Office 365, and various software applications.I have over 3 years of work experience in the IT field, including 1 year as a Social Media Manager at Emprox, where I managed online presence and community engagement. I have strong skills in social media, communication, customer service, and problem-solving, and I enjoy working in a fast-paced and collaborative environment. I am passionate about learning new technologies and delivering high-quality solutions to meet the needs of users and the business.