• Determine and define the project's scope and objectives by involving all internal stakeholders and ensuring technical feasibility;• Predict, coordinate, and manage internal resources needed to reach the goals effectively and efficiently;• Update a detailed project workbook to monitor and track progress;• Identify and track project costs to ensure appropriate billing and expenses;• Provide project updates frequently to various stakeholders about strategy, adjustments, and progress;• Monitor progress and manage changes to the project's scope, schedule and costs;• Track the project's performance, specifically to analyze the successful completion of short and long-term goals and ensure that it's delivered on time;• Solve several problems: You will identify and analyze root causes, assess possible solutions and make recommendations to resolve issues to ensure business continuity;• Leverage information from each project execution to provide recommendations on efficiency and process improvement.

- Will be capable of providing peer to peer coaching to individuals in the department to help improve results.- Also, be responsible for team support, floor support, and handling escalation calls. - Moreover, monitoring the queue, addressing outliers for Hold/ACW as well as SME’s may be required to help with Abay, lead huddles, or present training- Help identify call trends and create job aids and draft communications to share with the floor- Use creativity and organization to develop and manage Hypes, as well as will take part in job shadowing with team managers

• Preparation of course outlines and course materials as necessary and appropriate for your course of study.• Providing time for student consultation outside the classroom and administrative direction.• Evaluation of student assignments, test results, and overall progress.• Submitting grade reports by established deadlines.• Administering faculty/course evaluations.• All other duties related to end of semester completion (i.e. exams, advising, faculty-level grade appeals, etc.)• Maintaining an up-to-date grade book for each course and/or section of a course that you are assigned to teach

Getting the experience with the internal tools and technologies, working with the Bell MTS department over different services, and getting the best technical support for the customer. Maintaining the support over the phone and working with the multiple tools for the network maintains, user logs, maintaining the equipment’s remotely and getting all best experience for the customers. At the same time following the required policies and work engine flows for the troubleshooting and maintaining all the requirement and meetings.• Diagnose and execute technical troubleshooting on products or services• Communicate with customer experiencing difficulties to determine and document problems experienced; • Emulate or reproduce technical problems encountered by users; • Provide advice and training to users in response to identified difficulties; • Takes pride in ensuring that customer needs and expectations are satisfied;• Provide expert information or advice to customers on client’s products, services and offerings;• Continuously improve product know-how• Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction

Working with the one of biggest telecommunication company AT&T, provide all form of IT help to the technicians and customers. Working with different internal software and making way to proper customer services and delivering at ease. Working with different programs and services of AT&T understanding them thoroughly and making customers work through every problem and maintain the services.

- Recently started training on Walmart super-center in Peterborough. Going through the different learning methodologies of customer services andonline ordering that under the Walmart training booklet.- Gaining the customer trust by giving out the assistance at store and backroom levels. More to the role understanding the over all processes foronline grocery at Walmart.- Responsibilities also involved Food Safety standard and cold chain procedures, customer calls and maintain the flow of customers and productsaccording with fast-pace services.

Gone through a CSR, Food Safely and handling training. A major task focus is to handleand maintain a customer's flow as its fast store and also another task is to have stockmaintenance into the store. Moreover, ordering items from Core-Mark, Imperial Tobacco Canada. Learned internal working strategies that the Head Office of Circle K uses for maintaining data flowProvided primary customer support to internal and external customers in a fast-paced environment.Answered customer telephone calls promptly to avoid on-hold wait times

I was working part-time position as a tutor for the junior student and with major contribution. • I had been working with college official for the tutor’s department as well as the startup cells. I am responsible for the course work with Computer Engineering Technician providing the multiple subjects like Mathematics, Database support (MYSQL), PHP, Applied Projects.• Major consideration for the entry level students to help them focused on programming and coding with different platforms like PHP, HTML, CSS, Javascript• Maintaining the college documentation and providing the support to professors and then also to help student endorse course with different aspects of real-life challenges. • Providing the dedicated support to individuals as well as the group of the students, giving the in-sight of coding styles, creating the small level projects, combining the codes from different platforms. • Also, touching base with the different of back-end and front-end, moreover PHP vs. different MVC framework like Laravel, Codeigniter and many other.

I was working as intern to achieve the fulfill the client requirements by adding or updating functionality or the design they want to add to their existing project, or they want to start a new journey by sending us requirements they have. • In my daily activities I complete all my task before deadline assigned on slack, Understand the Project Scope and Requirement in detail and try to be very precise with the Required Design Send in Photoshop, Illustrators. Attain Everyday Scrum Meeting with new updates on project demonstrate work with every minor detail, Use Git for the version control. • I have used many different stacks to develop web app and fulfill the client requirements some of the Stack I have used to implement changes in the backend are Python with MySQL. • With different projects of client there comes different technological stack requirements, for example Django, Flask, for the front-end and animations development majorly using the Javascript and CSS.• As well as some of the projects includes the use the API with different back-end. Like Google Maps API, Weather API, Locations and many more. Moreover, integrating them with different platforms and getting output in simple format.