•Working in a team environment, problem-solving according to individual clients' needs and efficiently balancing multiple projects. •Give the highest service possible to diverse customers with respect, humility, tact, being discreet, diplomatic acceptance, and care.•Give a stellar service by converting and explaining technical jargon into language that people can understand.•Providing technical support in resolving hardware and software problems.•Working, listening clarifying on several tasks both technical and administrative at the same time.•Identifying and troubleshooting problems. •Conducting demo wipes, transferring data to backup PCs, installing, and setting up new laptops.

• Managing Cisco Voice over IP systems (VOIP)• System Center Configuration Manager (SCCM) for software imaging, application deployments etc.• Exchange 2010 and Exchange Online management• Azure AD and Microsoft 365 management• Active Directory, Mailbox creation on Exchange and ultimately migration to Office365• Developed some scripts to facilitate IT work, such as the large number of Onboard etc.

• Replicated resolved complex technical issues within the Computer lab to provide better solution to students.• Solved network issues and provided assistance in quick service restore. • Ensured student expectations are properly managed, and technical issues are resolved to the student’s satisfaction in a timely manner.• Developed and maintained troubleshooting skills on Printers and workstation.

• Install, upgrade, support and troubleshoot XP, 7, 8, Microsoft Office and any other authorized desktop application.• Perform general preventative maintenance tasks on computer, laptop, printer and any other authorized peripheral equipment.• Returns defective equipment/parts to maintenance inventory, documents customer repair, maintenance and restocks assigned parts inventory to ensure proper spare parts level.• Responsible for monitoring, operating, managing, troubleshooting and restoring to services any terminal service client, personal computers or notebooks that has been authorized to the network.