Justin Kennedy Email & Phone Number

Myrtle Beach, Sc, Us

Myrtle Beach

Myrtle Beach, South Carolina

Created and maintained a positive and inclusive environment for all students. Conducted investigations into a range of issues, including conflicts and grievances among students, and provided timely reports with supporting documentation to relevant stakeholders. Developed and implemented policies and procedures related to student behavior and conducted training to ensure compliance. Provided counsel and facilitated the prompt and effective resolution of student concerns, ensuring high student satisfaction and engagement. Analyzed student engagement trends and developed proactive strategies to enhance their spiritual growth, working closely with leadership to identify opportunities for improvement. Recruited and trained new volunteers, monitored current volunteers' productivity, and delegated responsibilities to ensure the smooth running of events and activities.

Jacksonville, Florida Area

Provided excellent customer service, helped customers achieve their travel goals, and assisted group sales with complex travel arrangements. Led coaching sessions, proactively reached out to clients, liaised with other departments, and assumed additional responsibilities when necessary to support business needs. Researched and arranged travel bookings, supervised credit card payments, and assisted with billing needs. Identified customer needs and offered tailored solutions to improve their financial wellness. Used technology to drive and identify opportunities for process enhancement.

Jacksonville, Florida Area

Evaluated customer needs and ensured their success through live coaching sessions and presentations, as well as answering questions via phone, email, and chat. Took proactive measures to prevent churn and identify upsell opportunities. Collaborated effectively with other departments to provide solutions that meet client needs. Managed billing needs, including negotiating pricing and creating special agreements. Identified expansion opportunities to help clients reach their goals through new features and workflows, resulting in overall success.