- Provide online and on-site technical support to individual clients and small businesses.- Integrate and setup IT Systems for small businesses including websites, Microsoft 365, CRMs, Online stores, Social Media, Facebook Pixels, Booking Systems.- Automate business processes to increase operational efficiency for small businesses. - Educate and advise clients on technical issues they’re experiencing in an understandable way.- Recommend and setup new technologies and software for clients based on their needs.

- Experience in managing on-prem and cloud Firewalls, RADIUS, Proxy, Secure Email Gateway, External DNS records. - Experience in managing Cloud Next-Gen SWG, CASB, ZTNA. - Experience in service management including ticket delegation, following up on ticket completion progress, completing tickets quickly to ensure high requestor satisfaction.- Assisted in migration of servers from on-prem proxy to cloud proxy.

- Onboarded applications and modified existing application configurations in IAM Platform based on internal stakeholders requirements.- Improved reporting capabilities by identifying areas to be refined. Proposed and implemented solutions.- Assisted in creating workplan, automated policy testing, detection remediation for identity-based detection software.- Updated email templates using HTML, CSS, Groovy.- Assisted in preparations for major platform upgrade. - Designed phishing simulation email and launched phishing simulation. - Made continuous improvements to IAM Platform.

- Taught young kids how to play guitar and piano. - Communicated with parents to organise lessons and inform them on their children’s progression.