Jay Noble Email and Phone Number
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I am an accomplished leader of software engineering, professional services, and program management organizations, focused on delivering exceptional customer service; which has led to customer success and growth, while improving organizational effectiveness and efficiency. I have successfully led global, high-performing, customer-focused teams through all phases of large-scale project development; from inception through deployment and sustainment. I am an advocate for operational excellence. I work collaboratively across the organization to improve processes and drive change, in order to achieve key business results. My colleagues view me as someone who is knowledgeable, innovative, high energy, focused on results, and does what it takes to consistently deliver on all commitments.My extensive expertise in high growth software, engineering and the process industries has been recently complemented by leadership experience in the medical device and healthcare ecosystem.Some experience highlights:• Transformed multiple global engineering teams by implementing best practices in processes, tools and systems; which improved the teams effectiveness• Drove numerous productivity and service delivery initiatives by improving and automating processes• Led successful turnaround of several large, global customer programs; which led to renewal and expansion of existing contracts• Won multiple awards for continually meeting / exceeding all quality standards, financial targets and customer expectationsKey Areas of Expertise:• Regulated Industries • Military Processes and Procedures• Software Development Life Cycle • Project and Program Management• Global Team Leadership• Customer Success and Customer Satisfaction• Process Improvements• Software as a Service (SaaS)• Training & Talent Development
Integrated Computer Solutions, Inc. (Ics)
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Vice President Of Software Engineering ServicesIntegrated Computer Solutions, Inc. (Ics) Nov 2021 - PresentWaltham, Ma, UsResponsible for a global staff of ~105 software engineers, in more than a dozen countries, with expertise in a wide range of technologies.• Spearheaded the development and implementation of various development methodologies, coding/security standards and best practices that improved productivity and consistency across the organization.• Developed and executed a strategic plan to expanding the company's software engineering service offerings, resulting new revenue opportunities for the company.• Successfully managed a large, global, team of software engineers across multiple locations and time zones, fostering a culture of collaboration and innovation.• Implemented a comprehensive quality assurance program that improved software quality and reliability, resulting in a reduction in post-release defects and an increase in customer satisfaction.• Responsible for staff assignments to all customer projects (the right resource, with the right skills, in the right location, at the right time).• Mentored and developed the skills of high-potential software engineers, resulting in several successful internal promotions and a more capable and motivated team.• Developed a series of tools and processes that significantly improved the team’s ability to estimate project efforts.• Responsible for reviewing and approving all Statements of Work to insure completeness and technical feasibility.
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Director Of Software Development, Delivery, Customer Success And PmoMedacuity Sep 2018 - Nov 2021Westford, Massachusetts, UsLed the transformation of the software development, customer success and delivery organization. Developed strategies and processes to improve customer experience and effectiveness of the organization. • Established customer success organization from scratch, defining all processes and hiring all Account Management staff. • Incorporated continuous process improvement to increase team's efficiency and effectiveness in the execution on all projects• Implemented improvements in the organization's proposal process; which increased efficiency in project estimations• Knowledge of regulated, medical best practices and processes - including ISO 13485 / 62304• Effective in building relationships with key customer executives and departmental managers, • Responsible for overall customer success and satisfaction• Drive resource planning and staffing for all projects and opportunities• Advocate for the efficient use of methodology and tools to reach project and mandated objectives. Developed performance monitoring metrics and analytics• Built and standardized project governance methodology across delivery including: 1) Establishing Project and Delivery Methodologies 2) Project Tracking and Reporting 3) Project Support (Escalation point for client issues)• Development modeling tools which significantly improved project estimations and allowed for accurate monitoring of resource utilization and project financials -
Director, Engineering Services & PmoAltran 2016 - Jun 2018Neuilly-Sur-Seine, FrSuccessfully led the implementation of process improvements in the global Engineering and Project Management organizations. Changes led to significant improvements in the organization's ability to delivery complex software and hardware projects to clients in a wide range of industries including; industrial, medical, aerospace, government. • Incorporated consistent processes and procedures across all Engineering and Program Management location, including: India, Ukraine, Portugal and United States. Mentor and train staff within the Project Management and Delivery Organization.• Oversaw all projects, insure they were delivered following defined processes and procedures, client expectations, and applicable regulatory guidelines, including IEC 62304 (medical device software and software life cycle processes).• Supported Project Managers in the mitigation and resolution of all project related issues and work with clients and sales organization to resolve project and staffing issues.• Responsible for scoping, developing, and approving customer proposals and Statements of Work. -
Vp Program Management Office & Customer SuccessAspen Technology 2014 - 2016Bedford, Ma, UsVP PMO / Customer SuccessEstablished and led the global Program Management Office organization. Championed the use of best practices throughout the organization. which led to significant improvements in project execution. customer satisfaction and contract renewal. • Setup and defined all processes to help guide Project Managers in the delivery of all projects based on Project Management Body of Knowledge (PMBOK).• Designed adaptable and scalable processes to meet the needs of all project, leading to improved project efficiencies and execution. • Led Customer Success Team in turning around relationship with company's largest customers, as measured by customer’s KPIs. Received President’s Award for improving customer relationships and effectiveness of the organization to delivery services and products. -
Vp Software DevelopmentAspen Technology 2008 - 2014Bedford, Ma, UsSuccessfully led several global software engineering teams, consisting of ~100 development, QE, IT, and Professional Services resources. Was the primary point of contact for company's largest customers, responsible for the resolution of all customer issues. • Led the successful redesign and re-architecture of company’s flagship suite of products. • Implemented several process improvements that significantly reduced the backlog of defects across all products and consistently exceeding quality standards by more than 50%.• Received the President’s Award for leading the turnaround of a failing software product line. Implemented process improvements, which led to applications being delivered on time, on budget, exceeding all quality standards and customer's expectations.
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Vice President Of Software Development & DeliveryAjilon Consulting (Analysis And Computer Systems Inc) 2000 - 2008Provided leadership over PMs and Project Directors in the Professional Services Delivery organization. Responsible for all customer engagements for company's two largest regions. Projects were delivered to a wide range of customers including; financial, banking, manufacturing and government. Provided technical input and approval for all proposals.
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Pm / Software Development LeadAjilon Consulting (Analysis And Computer Systems Inc) 1991 - 2000PM / Development Lead for the implementation and validation of several software applications, delivered to various militaries around the world. Led effort through all aspects of the SDLC, from concept to final deployment. Responsibilities included in-country validation and acceptance of systems. Positions required varying levels of DoD security clearances, including Top Secret COMSEC (inactive).
Jay Noble Skills
Jay Noble Education Details
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Suffolk University - Sawyer Business SchoolInternational Business -
Boston UniversityComputer Science
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University Of Massachusetts LowellComputer Science
Frequently Asked Questions about Jay Noble
What company does Jay Noble work for?
Jay Noble works for Integrated Computer Solutions, Inc. (Ics)
What is Jay Noble's role at the current company?
Jay Noble's current role is Leader - Software Engineering, Service Delivery, Customer Success and Program Management.
What is Jay Noble's email address?
Jay Noble's email address is jn****@****are.com
What is Jay Noble's direct phone number?
Jay Noble's direct phone number is +121295*****
What schools did Jay Noble attend?
Jay Noble attended Suffolk University - Sawyer Business School, Boston University, University Of Massachusetts Lowell.
What skills is Jay Noble known for?
Jay Noble has skills like Integration, It Strategy, Enterprise Software, Sdlc, Saas, Professional Services, Program Management, Business Process Improvement, Leadership, Management, Software Project Management, Software Development.
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