Jay Noble Email & Phone Number

Waltham, Ma, Us

Responsible for a global staff of ~105 software engineers, in more than a dozen countries, with expertise in a wide range of technologies.• Spearheaded the development and implementation of various development methodologies, coding/security standards and best practices that improved productivity and consistency across the organization.• Developed and executed a strategic plan to expanding the company's software engineering service offerings, resulting new revenue opportunities for the company.• Successfully managed a large, global, team of software engineers across multiple locations and time zones, fostering a culture of collaboration and innovation.• Implemented a comprehensive quality assurance program that improved software quality and reliability, resulting in a reduction in post-release defects and an increase in customer satisfaction.• Responsible for staff assignments to all customer projects (the right resource, with the right skills, in the right location, at the right time).• Mentored and developed the skills of high-potential software engineers, resulting in several successful internal promotions and a more capable and motivated team.• Developed a series of tools and processes that significantly improved the team’s ability to estimate project efforts.• Responsible for reviewing and approving all Statements of Work to insure completeness and technical feasibility.

Westford, Massachusetts, Us

Led the transformation of the software development, customer success and delivery organization. Developed strategies and processes to improve customer experience and effectiveness of the organization. • Established customer success organization from scratch, defining all processes and hiring all Account Management staff. • Incorporated continuous process improvement to increase team's efficiency and effectiveness in the execution on all projects• Implemented improvements in the organization's proposal process; which increased efficiency in project estimations• Knowledge of regulated, medical best practices and processes - including ISO 13485 / 62304• Effective in building relationships with key customer executives and departmental managers, • Responsible for overall customer success and satisfaction• Drive resource planning and staffing for all projects and opportunities• Advocate for the efficient use of methodology and tools to reach project and mandated objectives. Developed performance monitoring metrics and analytics• Built and standardized project governance methodology across delivery including: 1) Establishing Project and Delivery Methodologies 2) Project Tracking and Reporting 3) Project Support (Escalation point for client issues)• Development modeling tools which significantly improved project estimations and allowed for accurate monitoring of resource utilization and project financials

Neuilly-Sur-Seine, Fr

Successfully led the implementation of process improvements in the global Engineering and Project Management organizations. Changes led to significant improvements in the organization's ability to delivery complex software and hardware projects to clients in a wide range of industries including; industrial, medical, aerospace, government. • Incorporated consistent processes and procedures across all Engineering and Program Management location, including: India, Ukraine, Portugal and United States. Mentor and train staff within the Project Management and Delivery Organization.• Oversaw all projects, insure they were delivered following defined processes and procedures, client expectations, and applicable regulatory guidelines, including IEC 62304 (medical device software and software life cycle processes).• Supported Project Managers in the mitigation and resolution of all project related issues and work with clients and sales organization to resolve project and staffing issues.• Responsible for scoping, developing, and approving customer proposals and Statements of Work.

Bedford, Ma, Us

VP PMO / Customer SuccessEstablished and led the global Program Management Office organization. Championed the use of best practices throughout the organization. which led to significant improvements in project execution. customer satisfaction and contract renewal. • Setup and defined all processes to help guide Project Managers in the delivery of all projects based on Project Management Body of Knowledge (PMBOK).• Designed adaptable and scalable processes to meet the needs of all project, leading to improved project efficiencies and execution. • Led Customer Success Team in turning around relationship with company's largest customers, as measured by customer’s KPIs. Received President’s Award for improving customer relationships and effectiveness of the organization to delivery services and products.

Bedford, Ma, Us

Successfully led several global software engineering teams, consisting of ~100 development, QE, IT, and Professional Services resources. Was the primary point of contact for company's largest customers, responsible for the resolution of all customer issues. • Led the successful redesign and re-architecture of company’s flagship suite of products. • Implemented several process improvements that significantly reduced the backlog of defects across all products and consistently exceeding quality standards by more than 50%.• Received the President’s Award for leading the turnaround of a failing software product line. Implemented process improvements, which led to applications being delivered on time, on budget, exceeding all quality standards and customer's expectations.

Provided leadership over PMs and Project Directors in the Professional Services Delivery organization. Responsible for all customer engagements for company's two largest regions. Projects were delivered to a wide range of customers including; financial, banking, manufacturing and government. Provided technical input and approval for all proposals.

PM / Development Lead for the implementation and validation of several software applications, delivered to various militaries around the world. Led effort through all aspects of the SDLC, from concept to final deployment. Responsibilities included in-country validation and acceptance of systems. Positions required varying levels of DoD security clearances, including Top Secret COMSEC (inactive).

Mba, International Business

Ms, Computer Science

Bs, Computer Science