Jay Downes Email and Phone Number
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Corporate HIT Manager. Focused on team building through skillful hiring, training, mentoring, and career pathing, with the purpose of achieving measurable performance goals.
Surgical Information Systems
View- Website:
- sisfirst.com
- Employees:
- 514
-
Director Of Client Services, Asc SupportSurgical Information Systems Apr 2018 - Present -
Director Technical ServicesSurgical Information Systems May 2017 - Apr 2018 -
Director, Technical Services, Surgery DivisionSourcemedical Sep 2015 - Apr 2017 -
Director, Client Services, Surgery DivisionSourcemedical Oct 2013 - Aug 2015 -
Manager, Client ServicesSource Medical Feb 2008 - Oct 2013Member of the Source Medical management team with the key responsibility of executing a Call Center service platform capable of providing best-in-class service to customers using Source Medical software designed for specific segments of the medical industry. A key role contributing to implementing Call Center strategies at Source Medical focused on driving productivity, quality, responsiveness and first-time resolution across the team. Partners closely with departmental leaders to better understand customer needs and how our software technology delivers value.Departments-Support Services - Call Center/Technical SupportTechnical DocumentationBilling and ComplianceState/Federal ReportingSoftware Distribution & Client CommunicationE- Portal AdministrationQuality AssuranceCustom Coding Forms Development2012 Baltimore User Conference Keynote Speaker2009 Las Vegas User Conference Speaker/Trainer2008 Nashville User Conference Consultant/Trainer -
Application Support Specialist 3Source Medical Feb 2007 - Feb 2008• AdvantX/Vision Surgical management software troubleshooting• Customer Service/ Call center• Internal and external training• Pivotal CRM documentation and reporting• Microsoft SQL administration and maintenance• Software quality and acceptance testingAdditional Roles• Specialty Hospital time and materials billing• Custom reporting• Code Manager updates• State Report training, and implementation• State Report bug resolution testing• Knowledge Base author• Design and internal training and testing UB04 and HCFA 1500 forms• Surgical Hospital internal staff training• Creation of internal training documentation• External department liaison to support -
Application Support Specialist 2Source Medical Aug 2006 - Feb 2007• Advanced AdvantX Surgical management software troubleshooting• Customer Service/ Call center• Internal and external training• Pivotal CRM documentation and reporting• Software quality and acceptance testing• Lead state report representative -
Application Support Specialist 1Source Medical Feb 2006 - Aug 2006• AdvantX Surgical management software troubleshooting• Customer Service/ Call center• Live call handling • Pivotal CRM documentation and reporting• Software quality and acceptance testing -
Service TechnicianDesign Products Co, Inc. Jul 2004 - Feb 2006• Assembly, installation and service of plotters, scanners and copiers• Print sever setup, support, and troubleshooting• Configuration of new equipment with current network infrastructure• Resolution of network connectivity and permission level access issues• Training of IT staff and end usersOnsite and phone hardware and software supportComputer and Network Administrator• Configuration of Firewall and network security solutions to prevent external and internal viruses, spyware, rootkits and unauthorized intrusion• Monitor redundancy in network for data recovery and fault tolerance• Upgrade hardware to maximize network efficiency• VPN, Internet, and Intranet connectivity• Train and support staff on computers, network and reprographic equipment• Assemble, install and service hardware, software, upgrades/updates• Repair and maintain printers• Establish and administrate customer MS Access accounts.• Equipment sales and demonstration
Jay Downes Skills
Jay Downes Education Details
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Music Education -
Connecticut Computer Services, IncMicrosoft/Comptia Certifications
Frequently Asked Questions about Jay Downes
What company does Jay Downes work for?
Jay Downes works for Surgical Information Systems
What is Jay Downes's role at the current company?
Jay Downes's current role is Director Of Client Services, ASC Support at Surgical Information Systems.
What is Jay Downes's email address?
Jay Downes's email address is ja****@****med.net
What schools did Jay Downes attend?
Jay Downes attended Southern Connecticut State University, University Of Connecticut, Connecticut Computer Services, Inc.
What skills is Jay Downes known for?
Jay Downes has skills like Software Documentation, Troubleshooting, Process Improvement, Software Implementation, Management, Leadership, Access, Healthcare Information Technology, Healthcare Information Technology, Quality Assurance, Testing, Training.
Who are Jay Downes's colleagues?
Jay Downes's colleagues are Bonnie Mihealsick, Brian Quercia, Trupti Ridhesh Sawant, Tara Smith, Mackenzie Peterson, Gary Clark, Rasagna Chandawar.
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