Jaye H. Email & Phone Number

Baltimore, MD, US

Rockville, Maryland

• Performs configurations and installs for desktop computers, laptops, handheld devices, printers, monitors, portable data storage devices and other general peripherals.
• Perform network diagnoses on hardware and software and communicates remediation plans to users and provides status updates.
• Provides software support for users of NIH –provided applications which includes (NIH proprietary software, virus patches and updates, security maintenance).
• Ability to work well under pressure to meet tight deadlines.
• Re-images desktops and laptops as needed and deploys new equipment to end users.
• Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, iMac desktops, MacBook pros, PC laptops, and printers.

Baltimore, Maryland Area

• Performed basic hardware troubleshooting on Windows, Mac, and iOS devices
• Ipad, Laptops, and projector repairing
• Perform basic software troubleshooting, including network connectivity
• Managed software installations and updates
• Managed hardware (device configuration, inventory tracking, printer and A/V maintenance, basic repair)
• Maintain online user account systems (e.g., Google Apps for Education)

Columbia, Maryland

• Virtualization including VMWare, VSphere and/ or VMware view
• Microsoft Windows XP Windows Server 2003/2008
• Microsoft Exchange Server
• Service-Now or other IT Service Management Service Desk Tool
• Storage Area Network (SAN) or Network Attached Storage (NAS)
• Windows Vista, XP, and 7 Professional

Baltimore, Maryland Area

• Reimage PC and MAC desktops and Laptops
• Set-up and Reconfigure Printers
• Travel to different schools to service their network devices
• Assign and grant permissions to users within specific server domains on their network
• Install and maintain software both new and updated
• Set up data to back-up onto servers

Baltimore, Maryland Area

• Create, maintain, and ensure a safe environment to allow for effective instruction
• Secure the grounds for various extra-curricular activities and events
• Coach junior varsity boys’ basketball team
• Implement various behavior management strategies and interventions to be used throughout the building
• Facilitate parent conferences, leadership team meetings, and detentions
• Maintain logs and create reports of disciplinary infractions, parent conferences, detention sessions, and facility issues

Baltimore, Maryland Area

• Created and ensured a safe environment
• Monitored building
• Help to secure school grounds during activities and events
• Coached both Junior Varsity and Varsity boys’ basketball teams

Applied Information Technology, Applied Information Technology

Here at the University of Baltimore I am currently pursing my undergraduate degree in Applied Information Technology, and I am one whole.

Associate Of Applied Science, Information Technology-Network Systems Administration, 3.5

ITT Technical Institute introduced me to the Information Technology. It was a great experience, and exposure to the bases of the.

3.0