Jaye Lang Email & Phone Number

Hartford, Connecticut, Us

Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns. Explains members rights and responsibilities in accordance with contract. Educates providers on self-service options. Researches customer information by effectively using appropriate database in response to inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility. Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction; takes responsibility for following through and bringing outstanding issues to closure. Maintains complete and accurate documentation of all customer interactions. Performs other duties as required

Chicago, Illinois, Us

working in a fast moving, high energy environment and while presenting a genuine smile plus an ability to connect with customers and make them feel valued. confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour must come naturally to you and you must work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact. Also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance is to be smart and clean.

Us

Provide outstanding customer service for the patient; excellent chair side manner • Assist the doctor with all dental procedures • Take radiographs of patients using standard dental radiographic equipment • Perform efficient and accurate procedures to help maintain doctors schedule and patient flow; create no patient wait time; maintain time flexibility for patient; be present, engaged, ready to work at all assigned shift times. • Help clean the office and treatment rooms • Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in patient chart • Maintain patient confidentiality through HIPAA compliance • Follow organizations safety policies and procedures • Have knowledge and understanding of dental terminology sufficient to perform job successfully • Verify patient health history (basic health review, medications, understanding impact with dentistry) and document appropriately in patients chart. • Assist with other office duties as requested or needed • Versed in Dentrix • Dental Assistant license • Outstanding positive attitude and demeanor • Strong interpersonal and relationship building skills • Excellent verbal and written communication skills • Knowledge of all company policies and rules • Ability to multi-task and work in a fast paced environment

Certification Dental Assisting, Dental Assisting/Assistant

High School

Associate'S Degree, Fine/Studio Arts, General