Client: Black Knight Financial ServicesResponsible for setups configurations for retail/consumer loan originations software Empower.Research root causes for issues related to product eligibility and pricing adjustments.Provide configuration solutions to defects related to product and pricing.Review and test configuration changes.Develop configuration change requests related to product and pricing.Setup new products of various loan types.Create test cases for product eligibility and pricing adjustments.Create and modify Orchestration Engine tasks.Create documentation (BRD/FDS) for Orchestration Engine tasks and business processes.

Client: SunTrustResponsible for technology delivery excellence for the bank’s new loan originations system for retail/consumer direct (Empower).Managed defects and change requests associated with product eligibility rules and pricing adjustments.Created business requirement documents for change requests.Researched and resolved issues regarding requirements and configuration setups.Assisted testing teams with understanding of requirements and testing procedures.Managed a number of configuration templates including issue tracking, content update, and version control to ensure business requirements are met.Developed and maintained procedural documentation for weekly configuration template update process.Identified defects associated with Empower application.

Client: SunTrustResponsible for technology delivery excellence for the bank’s new loan originations system for retail/consumer direct (Empower).Created business requirements for projects in Capital Markets.Developed project executive summary for review and approval process.Managed timeline to ensure all projects were delivered on time using Microsoft Office and Oracle Primavera project management tools.

Client: Bank of America Provided marketing strategic analysis on Merrill Lynch client and account level data.Conducted marketing strategic analysis on national/regional consumer and business accounts utilizing SAS and SQL.Responsible for ad-hoc analysis for Merrill Lynch transition client data mart.Managed data privacy between external vendors and internal cross-functional team to ensure policy compliance.Responsible for processing and conducting audit reports on marketing mailing campaign contact history information.Executed quality check and reconciliation on enterprise customer base demographic analysis.

Led process improvement and design initiatives for critical projects within Enterprise Credit Risk Information System (ECRIS).Performed front-end and back-end data analysis and testing.Performed system acquisition analysis and migration.Resolved defects and initiated enhancements associated with risk reporting applications.Migrated stand-alone legacy systems to enterprise platform.Provided routine on-call business support to users.Partnered with technical and user staffs to understand issues, create requirements documents, seek solutions, prioritize tasks, and coordinate implementations.

Designed business applications to automate analysis used for the management of residential mortgage servicing asset.Designed and maintained SQL database for mortgage servicing/pricing data and pipeline risk analysis.Designed and developed business applications in PowrtBuilder to report mortgage pipeline profit and loss.Developed software architecture and selected software packages for data process management, report generation, and quantitative analysis for the quantitative finance group.Led a development team to support customized risk management applications.

Client: Bank of AmericaDeveloped data process management, report generation, and quantitative analysis for corporate balance sheet management.Designed business application in PowerBuilder to automate financial reporting and analysis used for the management of interest rate risk.Maintained Microsoft SQL database of financial reports.

Worked as an internal consultant to drive operational efficiency for various business units.Designed and implemented business solutions using various programming tools.Created and maintained databases.Converted legacy systems to client/server applications.Additional experiences included recruiting, training, performance evaluation, and budget management.