Jaye Sutton Email & Phone Number

Greater Atlanta Area

• Protects the organization's value by keeping information confidential
• Maintains bookkeeping databases and spreadsheets, updating information as needed.
• Handles communications with clients and vendors via phone, email, and in-person.
• Prepare and fact-check invoices before sending them to customers.
• Communicates with clients and customers to request and arrange payments
• Records and tracks payments in databases

Royal OAK, MI

• Instrumental in helping store achieve several service and quality recognition awards by adhering to and administering established service standards.
• Effectively manage shifts for busy fast food restaurant that brings in nearly $5k per shift.
• Successfully maintain service level targets of 90 seconds or less per customer.
• Competently manage in-person and phone customer complaints.
• Track and record customer care records in customer database including issue, date and manager on duty.
• Supervise daily shift activities utilizing POS system, including managing service targets, analyzing how products are selling, and monitoring labor percentages in relation to sales.

Farmington Hills, MI

• Maintains confidentiality at all times.
• Responds to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.
• May perform some outbound follow up, as required.
• Able to navigate computer programs through multiple screens.
• Understands and applies policies and procedures associated within the department.
• Reads and researches relevant materials and resources to stay current with program knowledge

Detroit, MI

• Upheld customer confidence and protected operations by keeping information confidential.
• Maintained database by entering new and updated customer and account information. Purged files to eliminate duplication of data.
• Communicated to customers via text, email, and phone regarding application procedures, status updates, and missing documents.
• Matched application documents coming from multiple sources (email, fax, text, mail) to compile documents into an application.
• Analyzed customer documentation to determine completeness and customer eligibility for different programs (ex. WAP, LSP,MEAP). Processed customer documents by reviewing data for deficiencies; resolved discrepancies by.