•Protects the organization's value by keeping information confidential•Maintains bookkeeping databases and spreadsheets, updating information as needed.•Handles communications with clients and vendors via phone, email, and in-person.•Prepare and fact-check invoices before sending them to customers.•Communicates with clients and customers to request and arrange payments•Records and tracks payments in databases•Tracks and resolves accounting problems and discrepancies as needed•Request Certificate of Insurance & process W-9 forms from new vendors•Prepares and fulfills purchasing request aligned with each projects budget.•Perform administrative tasks as needed

•Instrumental in helping store achieve several service and quality recognition awards by adhering to and administering established service standards.•Effectively manage shifts for busy fast food restaurant that brings in nearly $5k per shift.•Successfully maintain service level targets of 90 seconds or less per customer.•Competently manage in-person and phone customer complaints.•Track and record customer care records in customer database including issue, date and manager on duty.•Supervise daily shift activities utilizing POS system, including managing service targets, analyzing how products are selling, and monitoring labor percentages in relation to sales.•Educate customers on products, suggesting information about new and seasonal products.•Coordinate creative advertisements for seasonal or community promotions, including organizing and setting up signage, adjusting pricing and ensuring that crew members are informed. •Efficiently perform cash register balancing procedures, including establishing the beginning cash amount, reconciling totals at end of shift and entering cash amounts on record into POS system.

•Maintains confidentiality at all times.•Responds to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.•May perform some outbound follow up, as required.•Able to navigate computer programs through multiple screens.•Understands and applies policies and procedures associated within the department.•Reads and researches relevant materials and resources to stay current with program knowledge•Completes detailed report proofing in a timely manner.•Additional duties as assigned by Management.•Performs general administrative duties of the department.

•Upheld customer confidence and protected operations by keeping information confidential.•Maintained database by entering new and updated customer and account information. Purged files to eliminate duplication of data.•Communicated to customers via text, email, and phone regarding application procedures, status updates, and missing documents.•Matched application documents coming from multiple sources (email, fax, text, mail) to compile documents into an application.•Analyzed customer documentation to determine completeness and customer eligibility for different programs (ex. WAP, LSP,MEAP). Processed customer documents by reviewing data for deficiencies; resolved discrepancies by noting in the system (safety net) what the customer needed to complete processing or by contacting the customer & verbally explaining what is needed to continue processing.